Upon arrival, the place looked very promising, as shown in the pictures. It offered us lots of privacy and space.
However, there were some issues we faced during the stay that ranged from inconveniences to serious health & safety risks:
1) Minor Issues:
Leaky kitchen faucet (they'd placed a container to catch the dripping water, which overflowed and got the floor wet). The basements were damp and smelly. There were no pool toys for the kids, while their house description says "children welcome".
2) Serious Issues:
-The smoke detector kept going off even if we boiled water. Nick, the owner, admitted he was aware of this and said he had them fixed, but hadn't checked. He just told us to disconnect it.
3) VERY serious Issues:
-The garbage dumpsters close to the chalets were not emptied and bears raided them every night. Nick hadn't checked this out so we weren't aware until we saw the mess created by the bears. Luckily, none of us blundered into a bear.
-There were mouse droppings in the utensils drawer, which we discovered the night before we left. Disgusting! Mouse droppings can contaminate the air and can cause severe and sometimes fatal respiratory issues. WE WERE IN THIS ENVIRONMENT FOR ALMOST 3 DAYS. I am asthmatic and at higher risk for pulmonary issues. One of the main illnesses caused by rodent feces: hantavirus. Please research this illness, since I am not allowed to post links in my review.
After the trip, I spoke with Nick about our issues. He was only willing to refund the small cleaning fee. This, to me, was just not enough. No garbage cleanup, bears coming to the house because of it, and mouse droppings in the drawers! I tried to amicably resolve our displeasure with him by asking for a refund of 20% of our rental, which I thought was fair compensation for the mess we endured and the unnecessary risks he put us in. He chose to not compensate us any further.
It's a nice property, no doubt. But it's unhealthy to stay in and not managed well. My review is meant to help you make a better decision on where to stay. Given that these owners don't seem to care about the health or satisfaction of their guests, I suggest checking out the tons of beautiful resorts in the area (everything is close by) that seem much cleaner and organized.