究極のリバーフロントプライベート。 5エーカーのホットタブ！ 完全なスタッフ。 トップレート ！！

We have a 'tenored' staff who are the front line. In this day and age, why do I emphasize 'tenured' ? Its because they like their jobs, and they know that customer service makes it all possible. Thank you for taking the time to leave a nice review

thanks !

Yes, Verizon WIreless has poor service in our area...actually west of I-81 is sketchy. Cell service for calls is fi fine...its the date (text/email) that is a problem Thanks for your review.. Nice to hear that it met your expectations !

thanks ! glad you enjoyed

thanks

Thank you.

You will not find another dedicated group of staff anywhere that wants to make everything right during your stay.

Thanks for your review. It's hard to imagine a palce that offers so much privacy...along a beautiful stretch of stream...and still close to the small mountain commmunity of Elkins.

Yes, we did receive notice from Optimum (internet) that there were intermittment issues occurring 'in the area'. We called them, and they reset the connection 'over the phone' . As we did not hear anything more, we assumed that Optimum had resolved the problem. The reason we have a $40 stay fee, is so that if this situation would occur, we can make a refund. So,we will follow up on that. We implemented this policy during Covid as there were so many people traveling and 'could not do without' because of work or school. As for the hot tub: the jets run on low 24/7 constantly filtering the water. There is a "Hi'-Low' switch near the tub. It's signed, but you may have not seen it. We check the hot tubs daily for water quality, temperature, and functionality. This is a great property, offering waterfront privacy. We're glad you were able to enjoy all that we have been blessed with.

This is NOT a lazy river, its a fast flowing, clean, rocky bottomed river located in mountainous terrain. The river level is affected by rains and runoff, which in turn affect its shoreline so it would be an exercise in futility to groom the shoreline. The river level along this stretch normally runs 4 to 6ft, but it can quickly rise to 10-12ft as weather fronts moving across the mountains dump preciptation.

thank you

Thank you for your comments. The Tv cable runs through the trees...and because of the heavily treed forests the lines are subject to damage from falling limbs. So we have elected to use MiFi boxes that work off a nearby tower. This is of course a cellular connection.. Its usually reliable. However, when the region is experiencing an overload of travelers...I think they slow things down to be able to serve the needs of everyone. This fall has been so warm, it has contributed to an unprecedented amount of tourist traffic in the region..... ...and YES, you will feel like you are "off the grid", but in actuality you are 5 minutes to multiple restaurants (to include non franchise), 10 minutes to major grocery stores, and general mdse (Walmart, etc) Additionally, we use cell communication with our staff,,,to include data as well as calls. So the service exists in the area.

you have an eye for detail ! :-) your initial inquiry asking "do you clean the BBQ grill ?" was telling.:-) Our response was "We clean them with the grill brush that is provided, but note that the grill is cold when this is done". Heat in the bathroom ? Absolutely we have heat in there. It's an electric wall unit. We will check the knob, but in minutes we could have resolved that when you were here just as we did when you didn't know how to operate the control on the wood stove to control the flame. We quickly dispatched personel to assist. We have basic cable TV, and as mentioned in the listing; Internet speeds will not support downloading movies, gaming, etc. Electric receptacles are all modern, and housekeeping uses them constantly for their cleaning tools. No one has ever mentioned a problem with their phone chargers. It would be helpful if you would provide the location of that outlet. The "myriad of odd lights" you mention are probably the accent lighting of the cathedral ceiling. It would be tacky to label the switches, and a written guide sitting on a tabletop wouldn't be read. We provide expert service, along with an exceptional, very private location, and do so while operating within a low profit margin. It may interest others to know that we received $229 /night for the rental of this 3 bedroom riverFRONT cabin that is located on 6 private acres.. Thank you for your patronage, and we will follow up on the things you mention.

thank you for your comment. We will contact you directly about the items you felt needed attention. Quite frankly, this property gets booked back to back, and with the covid cleaning that is required, it leaves us little time.' to search' for items that need repaired, replaced, etc. .We don't see this as complaining, we consider it helpful. :-)

thank you for taking the time to review. You are correct about the items that we do not provide..however, there should have been hot pads as well as kitchen towels. We provide a list of suggested items to bring which includes disposables such as paper towels. As for the 'cooking' supplies, we dispose of any edibles or cooking supplies that previous guests have left behind because we can not assure that its safe for consumption. Any property owner that does otherwise are not operating in a professional manner.

Thank you ! WE try hard to please. ...and if we fail, you will not find a staff more concerned to make it right. Our staff loves their job, and it makes them feel great to know that it was "a job well done" !

Thank you for your response. We routinely check our kitchen inventory, please let us know if you had specific items that would be convenient. We supply high quality Pfaltzgraff stoneware that matches the decor, shatterproof drinkware (& wine glasses) for safety...quality knife set...but we do not furnish electric appliances like mixers, blenders, etc. simply because if they break our rural location makes a quick replacement not possible. We're glad to know you are planning to return, so please let us know what we need to make your stay even better than the last ! :-)

thanks

thank you for your kind review. We had been experiencing a 'dry' spell, so the river was lower than normal. But the 'river' is named the "Cheat" for a reason....its quickly changing conditions have cheated many out of their lives. Some rain will quickly change the level.