Ideally located, updated home near downtown with yard & washer/dryer

Hello, Judy. Thank you for your thoughtful review. We are glad to hear that you enjoyed the location of our condo. We are truly sorry for the disappointment you have experienced during your stay. We will be sure to pass your suggestions along to our local manager who will work with our homeowner to make necessary upgrades. We look forward to hosting you again!

Thank you for sharing your feedback, Bernd. We make every effort to present clear, accurate descriptions of our homes in order for guests to make informed decisions on their rental choices. We encourage guests to reach out with any questions or concerns prior to booking, as we are happy to help. We look forward to hosting you again soon!

Thank you for taking the time to share your experience, Frank. We are happy to hear you enjoyed the location, though we apologize for the issues that prevented you from fully enjoying your stay. We wish that you had alerted us to the issues with all the faulty appliances and the home not being cleaned during your stay so that we could rectify the situation as we worked to fix the issues to which you had alerted us. We take guest feedback seriously and have forwarded all your concerns to the local operations manager so that we can take the appropriate steps toward a resolution. We will continue to work with both our local operations manager and the homeowner to make improvements to this home, and we hope you will give us a second chance to impress you.

Thank you for your review, Eric and we sincerely apologize for the pest issues you experienced during your stay and appreciate you bringing these issues to our attention. Our homes are treated quarterly for pests, and our local operations manager has assured us that they are taking preventative measures to combat the entrance of unwanted critters. We regret that these measures were not effective and that this detracted from your vacation experience. We have passed your comments to our local operations manager to review and address the concern and we hope to host you for a truly carefree and enjoyable getaway in the future.

Thank you for your review, Laura. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.