Phoenix Aerie: Birds-Eye Harbor Views, Maritime Loft, Harbor Watch Sunrise Deck

I sent a message checking in on you at 7pm on the night of your arrival. On day four you replied expressing that your stay had been “exceptional”. It is disheartening to receive a three star review overall and a four star review for communication when I was given no chance to remedy this problem. In fact, I was made to believe there were no problems and felt happy you had experienced an exceptional stay. This is a five star property, with numerous reviews and accolades on other sites. I am a host who cares and would have done everything possible to help you be more comfortable or at least compensate you for the let down you experienced. The portable air conditioner was placed in the dining room after a guest complaint from unseasonably warm temperatures a few weeks ago. This as evidence that when there is a reasonable solution to an identified failure, I am motivated and happy to rectify it. Unfortunately, as I’m sure you noticed, one room has no windows. The other rooms windows crank out toward the deck or simply cannot accommodate an AC unit. It is a safety concern to have numerous windows cranked out at all times in the walking path to the entrance. This is especially true if guests may arrive after dark. It is not realistic to uninstall and reinstall a portable air conditioner numerous times over a summer with the modifications that have to be made to work in a crank out window. What is provided is the best solution we could find after thoughtful research and consideration of our guest’s comfort. The true best solution is opening the sliding glass doors at both ends of the house to create a cross-breeze from the cool ocean air. This is often more than sufficient without the need for air conditioning, particularly at night. This is suggested in the house manual. We also have cellular shades for the two large, ocean view windows on order. This way they can be covered while folks are out during the day to alleviate how warm the house becomes in general. The listing is as transparent as it can be. Unfortunately VRBO only allows the option for AC as an amenity. The ability to differentiate type of AC does not exist except in the fine print. I’m sorry you felt the need to leave a three star review and four stars for communication when there was no effort made to communicate your concerns to me privately. I would ask folks reading this to peek at reviews on other properties I host as reference to the type of host I am. There you will see the very kind reviews I receive based on my careful, timely, and considerate communication with each and every guest.