Base Camp #36 ski-in/ski-out condo with valley views at Granby Ranch

Hi David, thanks for the recommendation! We're pleased to hear you enjoyed your stay at our Base Camp One 316 property, and hope you can visit again soon!

Hi Joe, we're glad you thought our Base Camp One 316 property was great, and we look forward to you coming back!

Hi Kenton, thank you for taking the time to review your stay with us, we are so glad to hear that you had a phenomenal getaway. We appreciate you letting us know that there is room for improvement and will follow up with our local team regarding your feedback. We hope to host you for another great stay in the future!

Thank you for staying with us, Toni, we are so glad you enjoyed our lovely home. We are sorry to hear you were unable to use the fireplace. Our local team would have been happy to come turn on the gas, which is turned off during the summer due to the heat it emits, had we been notified. We would like to note that the shared amenities day use fee is stated in our listing description, we make every effort to present clear, accurate descriptions of our homes in order for guests to make informed decisions on their rental choices. We truly apologize for any disappointment this caused your group. We hope to host you for another great stay in the future!

Thank you for sharing such thoughtful and honest feedback. We’re glad that the condo exceeded your expectations once you arrived and that you enjoyed the cleanliness, comfort, location, and easy check-in. We sincerely apologize for the communication challenges before your stay and understand how that impacted your experience. We also appreciate your feedback regarding the lack of A/C and pool access, and we’ll share these comments with our local team for review. We’re happy the condo ultimately provided an enjoyable stay for your family and hope to host you again in the future!

Hi, Wendy, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We are disappointed to hear that we dropped the ball this time, as this is not the high standard of guest satisfaction and cleanliness that we hold ourselves to. We have provided your valuable feedback to our local manager to address with our housekeeping team. We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests. We hope to have the opportunity to better impress you in the future!

Thank you for providing your valuable feedback. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We look forward to hosting your next stay!

Gregory, thank you for taking the time to share your valuable feedback. We are glad to hear you enjoyed the amenities and location of our home. We apologize for any noise disruptions you encountered during your stay. Please know that we strive to provide every guest with a relaxing stay, and while surrounding noise is often out of our control, we always make an effort to remedy noise complaints when notified. We made our local operations manager aware of all your concerns. Again, we apologize for the impact this had on your visit, and we appreciate this feedback as a means to continually improve. We hope to host you again soon.

Thank you for taking the time to share your experience, Sue. We are happy to hear you enjoyed the location of our home. We sincerely apologize for the problems you had with the water. We appreciate you bringing your concern to our attention and allowing us to review and address it accordingly. The water has been fixed and is now working. We thank you for your feedback, as it helps us improve our guests' experiences, and we hope you will give us the opportunity to host you again.

Angie, thank you for taking the time to share your feedback. We truly regret to hear of the negative experience you had while communicating with our team. We aim to rectify all concerns as they occur and remedy any issues our guests face in a timely manner and will be sure to follow up with the appropriate parties regarding the follow-through you experienced. Please be aware that this is not our standard as we strive to provide each guest with comfortable and functional homes as well as exceptional customer care. We hope to have the opportunity to better impress you in the future!

Ethan, thank you for the review. We are glad you enjoyed the room and found the view to be fantastic. We regret that the bed was not suitable for your party and appreciate this feedback as an area to improve upon in the future. We have no control over the resort policies or the charges for the use of the amenities. We look forward to hosting you again!