Second-floor ski-in/ski-out condo across the street from Twilight Lake

We’re sorry that the wildfire conditions affected your travel plans and that you were unable to enjoy your stay. We understand the concern of traveling with your family during an active wildfire situation, particularly when air quality was a concern for your daughter. We also regret that you felt unsupported while trying to navigate your cancellation options. We understand that the communication around available alternatives and potential reimbursement was frustrating, and we’re sorry that the experience left you feeling that your concerns were not handled with the care you expected. We appreciate you sharing your feedback and are sorry we were unable to provide a better experience during a difficult and unexpected situation.

Hi John, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback as a means to continually improve our homes for future guests. We hope to host you for another truly carefree and great vacation in the future!

Thank you for sharing your feedback, Karen. We are so glad that you had a wonderful time at our beautiful home. We appreciate you letting us know there is room for improvement, and we will pass your comments regarding the twin beds on to our local operations manager for consideration. We hope to have another chance to impress you in the future.

Hello, Chris. We apologize for the delay in the care you received when communicating with our team, as this is not the high level of customer care we strive to provide. We regret we do not have more information on your experience as we take every opportunity to rectify concerns as they occur. We will follow up with our team regarding your experience and will use this feedback as we grow as a company to better serve our guests. We hope we have the chance to impress you in the future!

Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance issues you had and, most of all, for the lack of communication from us. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. We hope to have the opportunity to better serve you in the future.

Hi, Danny! We're glad you stayed with us and apologize you were unhappy with our services. Please don't hesitate to call in about things like the toilet so we can assist you. Thanks!

"Thank you for taking the time to share your feedback with us, Ayush. I’m glad to hear that you found the kitchen and rooms clean, but I sincerely apologize for the issues you encountered with the second bathroom. A clogged sink and a dirty toilet are certainly not the standards we aim to uphold, and I understand how frustrating it must have been to deal with these problems during your vacation. I’m sorry that the response you received from the property manager did not meet your expectations. You deserve to enjoy your stay without having to worry about maintenance issues, and I completely agree that these basic checks should have been completed prior to your arrival. Your feedback is invaluable, and I will ensure that it is shared with our team to improve our cleaning and maintenance processes moving forward. Thank you for your understanding, and I hope that despite these challenges, you were still able to enjoy your time away. We appreciate your patience and hope to have the opportunity to provide you with a better experience in the future."

Heather, thank you for your review. We sincerely apologize for the issues you experienced during your time with us. We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests. We hope to have the opportunity to better impress you in the future!

Thank you for your review, Michele. We are glad you were able to take advantage of the fantastic location and views this home offers. We apologize for the maintenance oversights found during your stay. We have made our maintenance team aware of the lights and fridge shelves. We will also lock the owner's closet. We will also address the cleanliness of the dishes and kitchen utensils with our housekeeping staff. We appreciate your honest feedback and hope we can have another chance to impress you in the future!