Base Camp #41 ski-in/ski-out condo with valley and pool views, ski locker

Thank you for your feedback. We’re glad the location worked perfectly for skiing and that you enjoyed your stay. The carpet has been a known issue and was professionally cleaned right after your checkout; we had to wait until after the busy season to schedule this. The owner is also in the process of replacing all of the living room furniture. We will follow up with housekeeping regarding the oven and inform the owner that it may be time to update the kitchen supplies, including pans. We appreciate you bringing these items to our attention, as it helps us continue improving the guest experience.

Erika, thank you for your review. We sincerely apologize for the issues you experienced during your time with us. Please know that our guest services team is working on the issues reported and will have them fixed as soon as possible. We hope to have the opportunity to better impress you in the future!

Thank you, Ronald, for your feedback! We are happy you enjoyed this home. We sincerely apologize for the issues you experienced during your time with us. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.

We appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider in the future. We hope to host you again soon!

Hi Megan, thank you for taking the time to share your valuable feedback, we are glad to hear you enjoyed the location of our home. While we are happy you were able to enjoy the views at this property, we are deeply saddened to hear about your experience. We apologize for the inconvenience that the pillows, cookware, and smoke alarm have caused you. We appreciate you letting us know that there is room for improvement. We will follow up with our local team regarding your feedback, who will work with our homeowner to make necessary upgrades. We hope to host you for another truly carefree and great vacation in the future.

We truly apologize for the missed clean and want you to know that this is not the high standard we hold ourselves to as cleanliness and our guests' comfort is very important to us. As soon as this was reported, we sent housekeeping out to remedy this and we are sorry we dropped the ball. Our local manager assured us that the toilet is in good working order and we hope the compensation offered helped alleviate some of your frustration. We hope you will allow us the chance to provide you with a truly exceptional vacation experience in the future.

Hi Tracy, we're so sorry to hear you were not pleased with the cleanliness of our Base Camp One unit upon arrival. This is not indicative of the housekeeping standards we hold. We also hope the limited parking wasn't too much of an inconvenience for you. At the very least, we're glad you enjoyed the views, and hope you might like to visit again.

Thank you for sharing your experience, we're pleased that you enjoyed the spaciousness of our home and that its location served you well. That said, we apologize for the plumbing issue that occurred during your stay. Our team was unaware that this would happen and that an isolated repair would need to take place or they would have communicated this information to you. They did offer to move you to another home but understand that this was not convenient. Additionally, we apologize for any disturbance caused when our team came to the home to check on the situation and want to note that it is always our policy to knock first. There were two microwaves in the kitchen because we were waiting for a part for the microwave that needed repair. We hope that the compensation you received helped alleviate some of your frustration and that you will give us another chance to provide an amazing vacation on your next getaway.

Travis, we appreciate you taking the time to share your feedback. We apologize if the condition of the home did not meet your expectations for ideal comfort and appeal and we appreciate you bringing some items to our attention that may need some TLC. Our maintenance team has been scheduled to address all of these issues prior to the next guest's arrival.