4/10 (不満)
Michał D.
2021 年 9 月 5 日
良かった点 : 清潔度、ロケーション
気になった点 : チェックイン、コミュニケーション、掲載情報の正確さ
Unpleasant experience
Overall we had an unpleasant experience with the place due to the owner's behavior.
- On arrival, we got forced to deposit additional 200 euros in cash by the owners, which was not mentioned anywhere on the vrbo website as obligatory.
- We were supposed to have the whole place only for our own as indicated on the vrbo website, yet during the first few days one floor was occupied by other guests, and the owners were present at all the time living in the facility.
- The communication with the owners is very hard, as they only speak German and Croatian, no Engilsh.
- On the departure, we wanted to schedule the visit of the owners to check the appartament for the evening before, as we were to leave at 5:45 next day to reach the early ferry. The owners said its impossible, and they will show up at 5:30 to see the place. At the morning, they were late, arriving at 5:40, and took more than 20 minutes checking the apartment which caused us to be in the hurry for the ferry and made everybody nervous. Everything was cleaned nicely and there was nothing broken, yet the owner communicated to us that she is charging us additional money because of her cleaning of the grill that we were using! The cleaning fee was already charged by the vrbo website during payment, and we didnt get any information from the owner about this service! We would clean the grill perfectly as we did to the whole apartment at the end of our stay instead of paying additional fee for that service if only this was communicated to us by the owner. There was no time to talk about this, we were late for the ferry, and the owners dont speak English. We feel as we got robbed. Everybody from the group had a terrible end of the holidays in Croatia.
We do not recommend this place for any guests because of the amount of trouble caused by the owner during our stay.
Michał D.
2021 年 8 月に 9 泊滞在
