Country House "Sa Plana" with Private Pool, 2 Private Terraces & Wi-Fi

Hello, Thank you for taking the time to write a review. We regret to hear your comments and would like to give the feedback from the host. The host did inform you that the check in was by 20.00. The host received the first call from you at 23.30, which regrettably was too late to be received. A few days before your arrival, an email was sent to you with the exact route from the airport to the farm, which also included a photo of the entrance, so there was no confusion possible. We would like to mention that this has worked out well for all our previous guests. We do apologise that you did not find the property on your arrival. Once the host saw your call, the call was immediately returned to you and the issue was promptly solved. Regarding the dishwasher and the sink clog, the host came to repair it immediately. It was unfortunately not possible to repair the dishwasher, and the host had to change it. The clog of the sink was resolved, and was not expected, as the day before your entrance there was no problem, but we understand these things can happen at any time. We are very sorry for the inconvenience this caused. There is a kettle available at the property. Regarding the pool, this was checked, and we were not informed that it was green, only that it was somewhat dirty due to 6 days of use after your check in. The host did add an extra filtration cycle of the water and the problem was solved. In regard to the parasols, this was also discussed, the host removes them in case they are not folded, and the wind breaks them. They are replaced with a canvas awning. Additionally, on the pool terrace there is not so much space for so many things, if there are parasols and hammocks for 8 people (not 10, as you say) you could not access the pool with comfort. Considering that the house has a porch of about 60 m2 also seems to be not necessary to put more shaded areas. We would like to point out that in the photos, there are currently no parasols. We had given back financial compensation out of goodwill. We appreciate your feedback as it helps us to improve our services for the future, and hope to welcome you back again soon. Biel & The Bookiply Team.