Rita is great and Monica, the owner of the apartment are great at communicating and working with you. However, the staff at the resort have no bedside manners. The attitude of indifference from the bell boys, the front desk people, the security guards, the waiters is beyond unpleasant. I arrived at the resort, and the front desk person acted like it was my problem to resolve how to contact Rita. If the bell boy wouldn't of assisted, the front desk guy would just continue to see me suffer to get some form of contacting Monica and Rita. They ask you to carry around a bracelet for security reasons but it is only so they can discriminate against you for not actually being a paid customer of theirs. They won't give towels at the pool, and they will hound you for a 50 peso, horrible tasting burger because your not an all inclusive customer. Rita even admitted that after being there 20 years, the resort acts like they don't exist. Places like these need to go out of business. The culture will never change unless it hits them where it hurts, their pockets.