This is a really nice house, but for the price you would expect better service, and there are definite inconveniences on the property.
There's no TV on the main floor where you spend most of your time.
Only 4 people can fit in the hot tub.
The outside heaters near the hot tub don’t work.
Temperature control through the house is impossible. With only one unit for a 3 story house, the basement remains freezing while the upstairs is hot.
There is a HUGE problem with ladybugs everywhere. This is a cabin so some bugs are expected, but there were a large amount during our stay. Prior reviews have said the same, so we had mentally prepared for this, but still the amount was shocking.
Our main issue was with maintenance and rental agency response.
Our first night, there was no hot water in the showers. I called Cabin Rentals of GA, who weren't able to send anyone out, but said they'd call the next morning to check. They called the next day at 1pm, at which point luckily hot water had already started to run. Based on other reviews, this happens a lot.
At this time, I told them about some other issues (fire place not working inside, outside heaters near hot tub not working). I spoke to Emily, she said there were no maintenance workers available (at 1pm) but she would keep working to get a solution. Never heard back about those issues for the rest of our stay, but she did get us a noon checkout.
It seemed that there were never any maintenance people available throughout our stay. For properties like this, especially at this price, to have no one available for an entire stay is inexcusable.
I gave them a call a couple of days after our trip, and spoke to Bryan on the phone. He was very quick to say they would not refund us any money, even though I never asked for that. He also never stated why no one was able to come out during our stay. He did tell me to review the rental contract, which he said does not hold them responsible for anything at the house. This is not the response anyone wants after spending that much money.
He stated that the heaters outside were missing a heating element so they weren’t working. That would have been nice to know before we tried to get it to work for hours.
Bryan instead focused on the fact that I asked for the wifi and door code, and they provided that for us, which apparently was a big deal.
When you pay this much, you expect better service. The house gets 4 stars, the rental agency gets 2.