Villa L'Agave - あなたの熱帯ランデブーパラダイス

We would like to begin by thanking you for your feedback. We take every guest's experience seriously as we strive to ensure that our guests have a beautiful and relaxing time while vacationing with us. ​As long-time hosts on St. John, we would like to address every aspect of your feedback providing accurate details and context. Regarding our communication, we text guests a welcome the day after check-in. We were surprised that over 18 hours had passed before you notified anyone that there was no hot water. Once reported, management was able to have a licensed plumber and electrician on-site to diagnose the situation within a couple of hours. ​While the issue was a busted heating element, the owners chose to invest in an entirely new water heater to ensure the remainder of your stay was worry-free. The plumber successfully installed the new unit by the following morning. Items break & resolving a major utility issue within 24 hours of diagnosis is a HUGE accomplishment on St. John, and we are proud of the speed with which our team acted to minimize your inconvenience. And you received text updates. You complained about the pool not working, so the pool company arrived immediately & confirmed our pool was fine, & on a timer. Again, you received a text update. As to our home's location, St John is filled with hills & most homes are located on hillsides. Guests who read about where they vacation & about St John, know the island has no true 'main road' and many hills. ​Finally, we had to file a claim for damaged property upon your check out. ​We appreciate the opportunity to clarify the heroic efforts owners & management took to address your comfort. All the best with your future travels.

Thank you Megan! We appreciate when our guests take the time to write a review. We are always so very excited when our guests have an amazing visit to St John! We will let Craig and all of the Crandall team know how happy you were with your St John Vacation..... We look forward to extending our '10% returning guest discount' on your next visit! Kind Regards, Max & Stephanie Annise

We are so thrilled you enjoyed your stay at Villa L'Agave, your St. John Vacation and the use of our Jeep!

Dear Ted Thank you so much for choosing to spend your vacation with us at Villa L'Agave! We agree that the views are gorgeous, our pool is refreshing & our kitchen is well stocked - our guests appreciate & enjoy these features! Management enjoyed greeting & hosting you! They noted upon your arrival the gate would remain in its open position while a part was being shipped from the mainland. Thus we are at a loss to understand how this affected your stay negatively? Upon check out, management confirmed (& reconfirmed before writing this) that all fans & the front door were all in working order & have been before, during & after your stay. If there were issues affecting your stay why didn't you reach out? As the owners of the home, we are surprised that your rating is three stars based on the open gate. (Not to mention ceiling fans and entrance door that work -& worked - during your & subsequent guest's stay) While we would have tremendously appreciated feedback during your stay regarding the above, we still appreciate you letting us know. We strive to make every guest's experience beautiful and memorable. While we try to make sure that everything functions properly before a guest checks in & if anything comes up, you & all of our guests are aware there is a team on island ready to assist with any questions or concerns. Once alerted to an issue, they act as fast as possible to correct and repair. We must again wonder why you didn't reach out to management during your stay? It is unfortunate you chose to ignore (& then base your rating) on our island home having no AC on the first floor living area. The home is a true St Johnian island home meaning it was constructed to withstand hurricanes by having an open-air construction. We clearly note only bedrooms have AC for this very reason. We sincerely hope future guests read our response to your unfortunate & unfair review. Regards, Max & Stephanie