Our experience at the Idyllic Villa was fantastic! Jackie, the property manager, communicated with us throughout the reservation process. She provided valuable information about the property, the island, and various car rental options. She even arranged a private taxi service to meet us at the airport to take us to the Red Hook ferry for an additional fee. The private taxi was worth it! It was a much more comfortable and pleasant ride than the regular taxis that pack their vans full of random travelers.
Jackie met us at the St. John ferry dock when we arrived on the island. She took our bags into her car while we retrieved our rental car. Our car rental was delayed because we arrived after their regular closing hours, but Jackie stayed with us while we waited. After we were all set with our rental car, we followed her to the villa, where she gave us a complete property tour. Jackie and the property owners even had a welcome gift of some supplies for us in the refrigerator!
The villa is beautiful! The view of Great Cruz Bay is simply stunning. Our family enjoyed sitting in the living room, on the deck, and swimming in the pool while soaking up that view! The villa has everything you need for your stay. The beds were very comfortable; there were plenty of bath and beach towels, coolers, beach chairs, and umbrellas for use at the beaches. The kitchen is well-stocked with dishes, plates, utensils, cooking implements, and herbs and spices. We used the gas grill on the deck to cook a few meals, and it worked wonderfully. The clothes washer and dryer were stocked with detergent and fabric softener. The bathrooms had plenty of bar soap, toilet paper, and other items. Little things like those can often complicate a rental experience, but Jackie and the owners thought of everything!
During our stay, we had a minor maintenance issue that was our fault, but Jackie had a maintenance person at the property within 30 minutes of us reporting the problem. Fantastic service!
I couldn’t have been happier with our stay and with Jackie. My family is already planning a return trip, and we want to reserve the same villa for next year.