エトナ山、シチリア島を東から訪れたり、近くの海を楽しむのに理想的なレモンの木に囲まれた田舎の平和の天国

Thank you very much for taking the time to write this review , we are glad to hear that you enjoyed your stay at " casa della Camelia" .We want to let you know that we have now fix the boiler so the water is warmer , we are sorry if this issue was of any inconvenience to you. We are looking forward to welcoming you back some day !

Please note that this review refers to another property we rent , that is an apartment . I don't now why this review ended up among the reviews of Casa della Camelia. We are sorry to hear that you rated our apartment as " disappointing" but honestly we are disappointed by your capacity of judgement . The changeover day we have only a few hours to clean the apartment and we clean it thoroughly , taking always a lot of care in doing this , so that we can say it' s spotlessly clean and we are sure that none could deny this : isn't cleaning an important part of the maintenance of a house ? We forgot to check if the gas lighter was working , we are sorry but we did show our concern for such a ( let us say minor ) issue as my husband came to bring you a lighter and a box of matches as soon as he finished work ( me being away from home ) , an appreciable effort considering that the apartment is at 15 km from our house. The TV decoder had been upset by the previous guests by using incorrectly the remote control but the TV was working , nothing was wrong about it .Again my husband came promptly to help you.The washing machine has always been working perfectly , but it can happen that washing machines shake themselves loose , we are sorry you had to dry the floor but we don't have always the time to move the washing machine and check the pipe. Finally we had noticed that two plugs had collapsed into the wall and were planning to replace all the plugs in the apartment . We meant to do that only after your departure because we did not want to bother you . In our opinion it wasn't an urgent issue because the plug of the bedside lamp was working properly even if it was collapsed and the coffee maker ( that only a few guests of ours actually use ) could be plugged into another plug , e.g. the one on the washing machine. Anyway my husband came to fix the plug . The apartment has just been redecorated , all the furniture is in perfect conditions . Considering the care and promptness you were assisted with , the minor issues you had to face and the rental fee you paid let us say that thinking you have been cheated is , to put it mildly , a bit exaggerated .

Merci pour votre avis et vos mots d'appréciation pour notre maison. Cependant, nous sommes désolés d'apprendre que vous avez eu froid malgré le chauffage jour et nuit. La semaine au cours de laquelle vous avez séjourné chez nous a été particulièrement pluvieuse, mais la température extérieure n'est jamais très basse en Sicile et ce n'était même pas cette semaine-là. Ayant une pompe à chaleur très efficace pour chaque pièce de la maison, il semble difficile que la température intérieure soit moins que confortable. Nous avons reçu des invités tout au long des mois de décembre et janvier de cette année et, malgré un hiver inhabituellement pluvieux, personne ne s'est plaint d'un quelconque inconfort. Nous sommes désolés que votre séjour n'ait pas été entièrement satisfaisant car nous avons déployé des efforts considérables pour offrir un environnement confortable à nos invités. Thank you for your review and your words of appreciation for our home. We are sorry, however, to hear that you were cold despite the heating being on day and night. The week you stayed with us was particularly rainy but the outside temperature is never very low in Sicily and it was not that week either. Having a very efficient heat pump for every room in the house, it seems difficult to us that the internal temperature is not more than comfortable. We had guests for the entire months of December and January this year, and, despite it being an unusually rainy winter, no one complained of any discomfort.

Thank you so much!! It was a pleasure to meet you and I'm looking forward to welcoming you back again soon at "casa della Camelia".

Thank you so much!

Thank you very much for your review, we are pleased to hear that you had a nice time at "casa della Camelia" and found it comfortable and pleasant. We are sorry you did not tell us you would like to have a walk in the surroundings because we would have been happy to show you around and let you have a nice walk in our estate. Unfortunately the estates are gated here! We do hope you will come back soon and stay with us to explore our lemon groves and see more of Sicily that has a lot to offer!

We are really sorry to hear that you had such a bad experience at our house, actually we have rented it for 11 years and this is the first bad review we got. We have welcomed guests from all over the world and everybody loved the house and the location, let me say that we are proud of this, we are proud of offering a very clean and comfortable house, well equipped and set in a beautiful location. The house is perfectly accordant to the description given in the advert , on the contrary usually people say it's even better and larger than it looks in the pictures.Also nobody complained about being hot , as the house is surrounded by trees and has got thick walls, but you should have asked for some fans and we would have provided them. In the advert we don't say there is air conditioning so your complaints are unfair. About the noise: unfortunately in the period you stayed at the house there were some wedding parties at a nearby villa (but it's at 1 km anyway ) ,we are very sorry about this but we did all we could about this, we complained with the police and with the owner , and in fact since then they stopped the loud music earlier .This never happened before so we could not expect it , nevertheless we apologised with you many times even though it was not our fault as we really feel sorry if our guests are not happy with their accommodation . Let me say that you were pretty rude on the phone when you called me to complain about a fact that was completely unexpected and did not depend on us. Anyway since then no more loud music until late hours.And let me say that there were NEVER fireworks at 2 am.About the cats now: in that period there was ONE cat wandering around there ( there's no longer now and this was the first time that happened) , anyway the other guests who stayed with us last summer found it cute and almost adopted it , bought food for it and asked me to feed it .There are dogs around here but they DON'T bark continuously as you said , again I must say that nobody has complained neither about the dogs nor about the motorway so far , everybody found the place really relaxing. Finally about the fridge: we had to replace a fridge in the few hours between guests' check out and check in , the one we found was just a bit smaller than the fridge you usually find in the holiday accommodation, more than adequate ,in our opinion , to this kind of utilisation . Anyway we have now bought a larger fridge. Finally I want to say that I'm very sorry about your disappointment as I'm always sincerely very happy when our guests say they had a nice time but also I feel sad about your unfairness

Thank you so much for taking the time to leave your review, we are really glad to hear that you enjoyed the house and are looking forward to welcoming you back again !

Thank you very much for your lovely review, it was a pleasure to welcome you at " Casa della Camelia " and hope to see you again soon !

Thank you so much for your lovely review, we are always happy to hear that our guests enjoyed their stay at our house. We are looking forward to welcoming you back again soon!

Grazie per il vostro commento , per noi è stato un piacere ospitare la vostra bella famiglia, vi aspettiamo presto di nuovo alla casa della Camelia !

Thank you very much for your lovely review,we are glad to hear that you enjoyed your stay at "casa della Camelia" and are looking forward to welcoming you back again soon!

Thank you so much for taking the time to leave your testimonial about your stay at Casa della Camelia, we are glad to hear that you liked the house and its location. It was a pleasure to accommodate you and we are looking forward to welcoming you back again soon.