When I arrived, the unit had not been cleaned from the last stay. Dirty towels all over the floors, no linens on the beds, dirty kitchen and bathroom. The owner did not send anyone to clean until the next and even then, the cleaner did not put out linens for the beds and said it was because out stuff was on the beds. No instructions on access to wifi in the location. Owner difficult to work with and blamed us for their shortcomings. Very outdated unit. Terrible parking situation - had to park at the bottom of the hillside and take an inconsistent shuttle up or walk 15 minutes uphill. Good location and view otherwise.
David N.
2025 年 2 月に 2 泊滞在
10/10 (非常に良い)
Stephen C.
2025 年 1 月 5 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Great stay
Great view of the slopes, walking distance to Oma’s Meadow. Very spacious room.
Stephen C.
2025 年 1 月に 2 泊滞在
10/10 (非常に良い)
Yash D.
2024 年 2 月 27 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Sugar Mountain Skiing!
Loved the place but more importantly the location. We would walk over to sugar country club and ski down the hill to not have to wait in any absurd bus lines or worry about parking.
Yash D.
2024 年 2 月に 2 泊滞在
10/10 (非常に良い)
Melissa M.
2023 年 10 月 23 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Love Sugartop
I love staying here. Owner was great to work with. Unit was clean and nice.
Melissa M.
2023 年 10 月に 2 泊滞在
4/10 (不満)
Trenton W.
2023 年 2 月 26 日
良かった点 : 清潔度、ロケーション、掲載情報の正確さ
気になった点 : チェックイン
Additional Damage Charge
We had an awesome time staying at the condo and skiing. However, the check-in process to the condo does take a considerable amount of time. The only complaint that I had is after vacating the property the host added a $50 damage fee related to breaking a vase within the condo. I did confirm with all my guests that we did not notice anything broken or break anything during our stay so I reached out directly to the host to try to resolve the issue to no avail. We really had a great time at the condo so it’s just a shame about the false damage claim.
Trenton W.
2023 年 2 月に 3 泊滞在
2/10 (非常に不満)
Rene D.、Atlanta
2023 年 1 月 3 日
良かった点 : 掲載情報の正確さ
気になった点 : チェックイン、コミュニケーション
Check in took over 3 hours!
We spend over 3 hours checking in. And one elevator did not work, making the stairs the only real alternative. Upon arrival and departure this was a hassle. Place is very out-dated. Other than that we had a good time.
Rene D.
2022 年 12 月に 3 泊滞在
10/10 (非常に良い)
Laborron J.
2022 年 12 月 25 日
良かった点 : 清潔度、チェックイン、ロケーション、掲載情報の正確さ
Everything was wonderful.
Wish we could have communicated with the owner better during check in.
Laborron J.
2022 年 12 月に 3 泊滞在
10/10 (非常に良い)
Anna N.
2022 年 8 月 31 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Great location!
We enjoyed our time here! The kids loved the pool. Communication went well.
Anna N.
2022 年 2 月に 3 泊滞在
10/10 (非常に良い)
Robin B.
2022 年 3 月 15 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Our Stay
We are not skiers but really enjoyed watching them from our balcony.
It was really hard getting up the road to sugar top. There was a snow storm and it made the road really dangerous.
The condo was very clean. It could use a few updates though. The stove is really outdated and we had hard time cooking on the stove top. The eyes would not stay put. The shower heads could use some updating as well. It would have been nice to have internet. My brother had some work he needed to do and had to go to the lobby to work.
Overall it was a nice stay and we enjoyed our time there. The host was always available to reach and extremely nice.
Robin B.
2022 年 3 月に 2 泊滞在
6/10 (普通)
ROBERT D.
2022 年 2 月 16 日
良かった点 : 清潔度、チェックイン、ロケーション
気になった点 : コミュニケーション
PROPERTY POORLY MANAGED ON WEEKENDS
The property was nice, but it was poorly managed. On Friday the 12th hen we tried to drop off our groceries we were told to get in a long line for people who were just checking in. We kept trying to tell him that we were already checked in , and we had a tag hanging on our mirror that indicated this. But the attendant kept shouting "get in line, get in line" instead of politely telling us where to park and directing us to the shuttle. My husband finally got out of the car with all of the bags of groceries to find the shuttle on his own. I had to find my own parking spot, then hike all the way up the steep mountain road. I asked the front desk if I could speak with a manager. They gave me her number. (What kind of resort has no manager on a busy weekend???) I called and left her a a message to call me back, but she never did. My intention was to have her retrain the rude gate attendant, but obviously someone needs to retrain her first. We have skied and traveled all over and have never had such a poor resort experience. The unit owner was polite and responsive, so no fault of hers. But we will not return to Sugar Top.
ROBERT D.
2022 年 2 月に 7 泊滞在
8/10 (良い)
David M.
2022 年 2 月 8 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Nice weekend
Had a good weekend with the kids. Pool was nice. Shuttle was a little inconvenient but doable.
David M.
2022 年 2 月に 2 泊滞在
6/10 (普通)
Jalyn F.
2022 年 1 月 10 日
良かった点 : 清潔度、チェックイン、ロケーション
気になった点 : 掲載情報の正確さ
Decent property for Skiing Trip
Property was in a great area & had a great view. Great place to book for skiing trip. Shuttle was very reliable never waited more than 3 mins for a shuttle to come pick us up or drop us off to the car. Listing said wifi was available but that is not true. Wifi is available in the lobby only, there is no wifi in the condo. So if you plan on booking this condo please make sure your service is good enough to work without wifi.
Jalyn F.
2022 年 1 月に 2 泊滞在
8/10 (良い)
Laymis A.
2022 年 1 月 2 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Great location
The location and view were nice, it has a very centric location that’s close to everything. Only thing wrong was the hot water only being enough for one person to shower.
Laymis A.
2021 年 12 月に 6 泊滞在
6/10 (普通)
Nikita B.
2021 年 11 月 7 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション
Great Location and view
Property was in a nice location overlooking the ski resort and close to Grandfather Mountain attraction. Overall the place is nice but needs a lot of renovation. Everything there is very outdated, but resort staff are very friendly. Taking the shuttle to and from your vehicle can be a inconvenience as well. Staying here I would recommend for a short stay.
Nikita B.
2021 年 11 月に 2 泊滞在
8/10 (良い)
Melissa M.
2021 年 10 月 17 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Enjoyed our stay
Smooth experience. Was told the property didn’t allow pets, but saw several dogs on property. Would have brought our dog, but left her at home because we were told no pets on property. Coffee maker had coffee grounds still in it with mold. Other than that, no problems.
Melissa M.
2021 年 10 月に 2 泊滞在
10/10 (非常に良い)
Gustavo L.
2021 年 7 月 27 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Great experience
Clean and nice view. Perfect place to relax
Gustavo L.
2021 年 7 月に 3 泊滞在
10/10 (非常に良い)
Dawn B.
2021 年 7 月 23 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Great place!
It was a very beautiful place, nice and relaxing and everythign we needed for our stay to make it comfortable was provided. Thank you so much for allowing us to stay in your place, we really enjoyed it!
Dawn B.
2021 年 7 月に 2 泊滞在
10/10 (非常に良い)
Sylvia S.
2021 年 3 月 29 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Great view
Awesome
Sylvia S.
2021 年 3 月に 2 泊滞在
10/10 (非常に良い)
Scott N.
2021 年 3 月 23 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Super Memorable Family Vacay
We were pleasantly please with Ruth's Banner Elk home and as a place for us to stay to snowboard at Sugar Mountain. The amenities were plentiful at Snow Top as we had a pool, two hot tubs and a sauna to relax in after coming in off of the slops from the day, in addition we felt safe there as well as letting our children venture over to Sugar Mountain by themselves giving my wife and I time to venture out and explore Boone as well as Banner Elk. We'll definitely book this again down the road.
Scott N.
2021 年 2 月に 4 泊滞在
10/10 (非常に良い)
Michael K.
2021 年 2 月 27 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Thank you!
We had an amazing trip. My grandsons enjoyed the snow and sights!
Michael K.
2021 年 1 月に 2 泊滞在
10/10 (非常に良い)
Morgan M.
2021 年 1 月 26 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Great experience
Awesome views, very friendly staff, easy check in check out. Parking lots are a pretty good distance from Condos, however the shuttles are very speedy and you hardly wait any time for them.
Morgan M.
2021 年 1 月に 2 泊滞在
2/10 (非常に不満)
Olga G.、Pittsburgh, PA
2021 年 1 月 16 日
良かった点 : チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
気になった点 : 清潔度
property was not cleaned after the previous tenants, no refund yet
Unfortunately, upon arrival I found piles of dirty linens and towels all over the place. I called the unit owner and she promised me to help find another available unit at the resort and also full refund for her place. She did connect me with the person who was able to rent me a unit for the same nights, but as of over a week later I receive no money back.
Olga G.
2020 年 12 月に 2 泊滞在
8/10 (良い)
Darren A.、Indian Trail
2020 年 9 月 23 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Very pleasant.
Condo was a little dated on fixtures and decor but very well kept and clean.
Darren A.
2020 年 9 月に 3 泊滞在
10/10 (非常に良い)
Nick W.
2020 年 8 月 9 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Nice west views!
Spacious enough for our family of 6. Adds a little to drop off at entrance and park in lot. They have a shuttle that works off tips. Only minor is the decor is dated, but unit was clean and would stay again!
Nick W.
2020 年 7 月に 2 泊滞在
10/10 (非常に良い)
David H.
2020 年 8 月 5 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Long weekend in the mountains
My family stayed here as our launching point for waterfall hikes. We enjoyed the views from Sugar Top. Owner was responsive to inquiries. Great space for our family. Very quiet. The only negative is you have to use a shuttle between parking and the condo building. They have a good system and it's really not difficult, just a bit inconvenient when you forget something in the car and have to run back for baby wipes.