2/10 (非常に不満)
Amaia O.
2023 年 4 月 20 日
気になった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ
Terrible
We booked the apartment for 6 nights. Our experience in the apartment was horrible.
When we arrived, the apartment was really full of dust. It was clear that nobody had stay there for a long time and it was not cleaned at all before our arrival. The first night was awful because we had a strong felling of dust on our throat. The dust was so strong that my husband had to sleep in our car.
After that, in the morning, I spent more than one hour cleaning the apartment in an effort to make our stay more comfortable. The floor was so full of dust that I had even to mop it twice after sweeping, and the cleaning water was still brownish. I even found a small mouse mummified in the cleaning bucket, which clearly pointed out that the apartment was not mopped for a really long time.
Even though, I though we could still stay in the apartment after I had cleaned it but, the second night we still could fell the dust in our throats, and we didn' t rest properly (again).
So, I wrote to the landlord (actually to the daughter of the landlord who could speak English), saying that we rather prefer to leave the apartment as we were having such a bad experience there (the situation was making our holidays bitter).
Of course, I ask her please to refund the 4 nights that we were not going to spend in the apartment. But, the landlord did not agree to make any refund.
Nonetheless, we preferred to leave the apartment and to lose the money rather than staying there. So, finally, we left the apartment, lose our money, and we had to pay for another accommodation.
To sum up, our experience was terrible.
Amaia O.
2023 年 4 月に 6 泊滞在
