隠された川の家私的な設定大きな空の眺め隠された川に歩く

Hello Kent, Thank you for your great review and taking the time to share your thoughts. The owners have purchased new knives that will arrive next week. We hope to see you in the future. Sincerely, Premiere Properties Vacation Rentals Taos, NM

After reviewing the comments about your stay at A Hidden River House, Premiere Properties and the owner of the home would like to extend our apologies for the issues stated in your review.. Until the recent rains we were unaware of the leak in the roof and that is being attended to. We are not certain where the dogs are from as we have not had this problem with past guests but we are checking into it. The condition of the yard has been taken care of and actually the gardener was scheduled to arrive the day of your departure. Once again we do apologize for these inconveniences and if you decide to visit A Hidden River House in the future please contact Premier Properties directly and we will work out a deal for you for a 5 night or more stay. I would like to add that your constructive comments are welcome as this helps in our quality control efforts. Thank You

Dear Tracy, We are baffled by the date of this review being 2 months after departure from "A Hidden River House". We do not have a "property maintenance" department as referred to in the review. All maintenance calls are immediately transferred to each private Caretaker. During our pleasant conversation a few days ago, it was indicated that "3 adults and 2 children" were in residence during your stay. Original data at time of booking indicates there would be 3 adults, 1 child in residence. During your stay, the caretaker's cell phone was on all 7 days and nights. Her husband, as her back up, had his cell phone on all 7 days and nights. Neither of them received any calls. At the end of your stay, Caretaker Sondra had a pleasant farewell conversation with you and there was no mention of any cleanliness or maintenance issues. After Premiere's conversation with you a few days ago, several phone attempts to your phone were made and messages left in hopes of clarifying the above discrepancy of details. We have not heard back and are left wondering if the above review might unknowingly be referring to another vacation lodging experience that more recently took place somewhere else rather than at "A Hidden River House" 2 months ago? The previous 13 reviews all gave very high marks for cleanliness which we hold at a very high standard and hope this is a simply a case of a misdirected review.

Thank you for allowing us to host you for your month long visit to Taos. We apologize for leaving you with the impression that you would be blamed for the cabinet door. To accurately understand our position it is important to clarify the cabinet door wasn't found broken, but was reported broken 9 or 10 days after arrival. We needed some time to evaluate the situation and speak with the owner. Ultimately we determined that you wouldn't be responsible for the damage and we are surprised that you would put this in your review as we explained this decision to you on the phone and didn't take any action against your security deposit. We hope that our future guests understand that our priority is to provide a fantastic guest experience at the property, but at the same time we must be thorough in evaluating damage situations as it is our responsibility to protect the property for the owner. Sincerely, Premiere Properties

We appreciate you taking the time to share your thoughts. We apologize for not having the property properly cleaned prior to your arrival. We learned a valuable lesson to allow more time between reservations when a longer term rental has been at the property. We had a guest in the property for 30 nights who departed the same day as your arrival and they left things in disarray to say the least. We won't make this mistake in the future and hope to have you back to enjoy this lovely property.

Thank you so much for taking the time to share your thoughts. We are replacing the coffee maker and have made it more clear where to find the trash bin at the top of the hill. We certainly hope to see you in the future!

We are very sorry that this guest had a less than perfect experience at the property “A Hidden River House”. We at Premiere Properties pride ourselves in presenting each home as it is described on our website. We do our own photos without any embellishing. The Taos Mesa is an area where it is generally more windy than other areas in Taos. In all the years we have represented this home we have never had any interior damages because of wind. The guest was charged $20.00 for the broken figurine which seems to be reasonable considering the personal value the homeowner places on such things. The Mesa Area has a natural desert landscape which include sagebrush and other desert vegetation. The immediate sitting areas around the home had been groomed the previous week and the cushions were stored inside the home due to the windy conditions and were accessible to the guest for placement on the patio furniture. The caretaker was informed of the hot water situation and was in the process of having a plumber go to the house, but the guests declined this visit which ultimately was an easy fix. The guest failed to mention they had 2 dogs which may not be comfortable traveling as one smashed thru a screen door causing considerable damage. The guest was charged $250.00 for this repair which required a new screen and repair to the door frame. The guests ultimately were unhappy with this extra charge and we believe this factored into their choice to give a 1-star review to this 5 Star VRBO rated property. Respectfully Premiere Properties Vacation Rentals.