Perfect accommodations so that everyone has their own space and privacy. But lacking in some important areas.
King bed was broken and very difficult to sleep in as I could easily roll out on one side. The room that was on the shared wall with the neighbors…children next door were very easily heard. We could even see the light of their room come around the edges of the adjoining room door.
Also, customer service was severely lacking when calling about our check in. Check in isn’t until 4pm but we were coming into town for a wedding that began at 5pm. I called the day before to find out if I could pay extra to have the cleaners clean our unit first or even pay for an entire night and rent it a day earlier. They just told me to call when we got into town and see if it was ready. When I called at 3pm, the operator was like, “Yeah, it’s not ready and you can’t access the unit until 4pm.” I explained my phone call the day earlier and the operator could have cared less about my situation. I had to go straight to the wedding venue and get dressed in a bathroom. I just don’t see why we couldn’t have paid a little extra to have the cleaners in our unit first the next day. Or, if they knew they couldn’t let me in before 4pm, they should have just told me the day before rather than give me false hope.
Later, we called to get the name of the Wi-Fi network as they had sent us a password but we didn’t know which network. Customer service had no idea which network.