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コンドミニアム

利便性は間違いなくこのユニークなプロパティについて感謝するものです。

Sleeps 14, hot tub, close to Dollywood!

利便性は間違いなくこのユニークなプロパティについて感謝するものです。の写真ギャラリー

外観
屋外スパ浴槽
客室
客室
リビング エリア

口コミ

10段階中8.2
とても良い
ベッドルーム 3 室バスルーム 3 室定員 14 名

人気の設備とサービス

  • 敷地内のホットタブの数 - 1
  • パティオ
  • 共用プール
  • バーベキューグリル
  • ペット同伴可
  • 冷房

周辺ガイド

地図で表示
Sevierville, TN
  • Place, ドリーウッズ スプラッシュ カントリー
    ‪徒歩 18 分‬
  • Place, ザ リップケン エクスペリエンス - ピジョン フォージ
    ‪車で 2 分‬
  • Place, パトリオット パーク
    ‪車で 5 分‬
  • Airport, ノックスヴィル, テネシー (TYS-マックギー タイソン空港)
    ‪車で 58 分‬

客室 & ベッド

ベッドルーム 3 室 (定員 14 名)

ベッドルーム 1

シングル二段ベッド 2 台

ベッドルーム 2

キングベッド 1 台

ベッドルーム 3

クイーンベッド 1 台

ベッドルーム 4

ダブルソファーベッド 1 台

ベッドルーム 5

クイーンベッド 2 台

バスルーム 3 室

バスルーム 1

バスルーム 2

バスルーム 3

その他のスペース

テラスまたはパティオ
キッチン

この施設について

利便性は間違いなくこのユニークなプロパティについて感謝するものです。

利便性は間違いなくこのユニークなプロパティについて感謝するものです。 ドリーウッドとスプラッシュカントリーから通りを挟んで文字通りに位置するこの公園は、交通量や渋滞の煩わしさのない便利さを備えています。

シンプルな装飾が施されているため、家にいるすべての生き物の快適さを見つけることができ、すぐに世界の心配事や心配事から逃れることができます。 リトリートの雰囲気は、あなたが若かったときの気持ちに似ていて、キャンプ訪問の興奮はあなたが考えることができるすべてでした。 私たちの創造主の良さを反映した、たき火での静かな夜は、あなたを正しい心に留めます。 わずか2人の小さなパーティーから数百人の非常に大きなパーティーまで、この村にはすべてのニーズに応える設備が整っています。 大切な人との時間を単に計画している場合、または大観衆のための十分な部屋のある場所を必要としている場合、これはすべてのニーズに適合します。

教会でのリトリート、結婚式、家族の再会の企業イベント、または2人だけの休暇の場合、バカンスプランナーは、東テネシー州のグレートスモーキーマウンテンへの完璧な訪問を計画するお手伝いをいたします。 今日お電話ください!!

日付を指定して料金を検索

類似した宿泊施設

リビング エリア
Spacious Escape, Sleeps 8・Pool・BBQ Grill・Firepit
Pigeon Forge
  • プール
  • キッチン
  • 洗濯機
  • 乾燥機
10 段階中 7.8、良い、(20 件の口コミ) 件の口コミ
Spacious Escape, Sleeps 8・Pool・BBQ Grill・Firepit

ハウスルール

チェックイン : 16:00 以降
代表者の最低年齢 : 21 歳
チェックアウト : 10:00 より前
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お子様

子供の利用可 : 0 ～ 17 歳
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イベント

イベント不可
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ペット

ペットとの宿泊可
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喫煙

喫煙不可

重要事項

ご宿泊に際して

施設番号 : 624837vb
施設の定める利用規約に従って、追加ゲスト料金がかかる場合があります
場合により、チェックイン時に政府発行の写真付き身分証明書と付随費用精算のためのクレジットカード / デビットカードのご提示、または現金でのデポジットのお支払いが必要です
宿泊施設への要望は、チェックイン時の状況によりご希望に添えない場合があり、内容によっては追加料金が発生することがあります。対応は確約ではございませんのでご了承ください
敷地内でのパーティーやグループイベントの開催は固く禁止されています
オーナーによると、施設に一酸化炭素検知器があるとのことです
オーナーによると、施設に煙感知器があるとのことです
この施設には安全設備として、消火器が備わっています

周辺地域について

ピジョン フォージ

このコンドミニアムはピジョン フォージにあり、テーマパーク近くかつ山間部に位置しています。タイタニック博物館やドリー パートンズ スタンピード ディナー アトラクションは地域を代表するカルチャースポット。ドリーウッド (テーマパーク)やドリーウッズ スプラッシュ カントリーもチェックする価値があります。スモーキーズ リプリーズ水族館とワイルド ベア フォールズ インドア ウォーターパークはぜひ訪れたいスポットです。釣りといったウォーターアクティビティのほか、ハイキング / サイクリング トレイルなどのアウトドアを楽しむことができます。
地図
Sevierville, TN

周辺情報

  • ゴールドラッシュ厩舎 - 徒歩 14 分 - 1.2 km
  • ドリーウッズ スプラッシュ カントリー - 徒歩 18 分 - 1.6 km
  • ザ リップケン エクスペリエンス - ピジョン フォージ - 車で 2 分 - 2.4 km
  • ロッキートップマウンテンコースター - 車で 4 分 - 3.1 km
  • パトリオット パーク - 車で 5 分 - 4.4 km

交通案内

  • マックギー タイソン空港 (TYS) から車で 57 分

レストラン

  • ‪Spotlight Bakery - ‬車で 11 分
  • ‪The Grist Mill Cinnamon Bread - ‬車で 9 分
  • ‪Azul - ‬車で 8 分
  • ‪Aunt Granny's - ‬車で 9 分
  • ‪JT Hannah's Kitchen - ‬車で 7 分

よくあるご質問

利便性は間違いなくこのユニークなプロパティについて感謝するものです。はペットと宿泊できますか ?

はい、この宿泊施設にはペットを同伴できます。

利便性は間違いなくこのユニークなプロパティについて感謝するものです。の駐車料金はいくらですか ?

施設内駐車場をご利用いただけます。

利便性は間違いなくこのユニークなプロパティについて感謝するものです。のチェックインは何時ですか ?

チェックイン開始は 16:00 です。

利便性は間違いなくこのユニークなプロパティについて感謝するものです。のチェックアウトは何時ですか ?

チェックアウトは 10:00 です。

利便性は間違いなくこのユニークなプロパティについて感謝するものです。はどこにありますか ?

山中にあるこのコンドミニアムは、ドリーウッズ スプラッシュ カントリーから 1.5 km、ドリーウッド (テーマパーク)から 4.4 km です。ロッキートップマウンテンコースターおよびパトリオット パークも 5 km 圏内です。

口コミ

8.2

とても良い

口コミは新しい順に表示されています。またその内容は審査対象となり、別途記載がない限り検証されています。
詳細はこちら新しいウィンドウで開く
評価 10 - 53 件の口コミ中 23 件が非常に良い
評価 8 - 53 件の口コミ中 17 件が良い
評価 6 - 53 件の口コミ中 10 件が普通
評価 4 - 53 件の口コミ中 1 件が不満
評価 2 - 53 件の口コミ中 2 件が非常に不満

8.6/10

清潔度

9.6/10

チェックイン

9.0/10

コミュニケーション

9.4/10

ロケーション

8.8/10

掲載情報の正確さ

口コミ

宿泊者限定の口コミ

6/10 (普通)

Margaret S.

良かった点 : チェックイン、コミュニケーション、ロケーション
The property needs some love (leaky fridge, oven doesn't heat properly, a few items that didn't get cleaned up), but all of the amenities advertised were there, and it is very close to Dollywood. It is also sparkly stocked, so bring toilette paper, dishwasher pods, stuff for washing clothes, extra towels and blankets, etc. There were a good amount of cups/mugs and plates though.
2026 年 5 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2026 年 6 月 3 日)
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about the cleanliness oversights and the issues with the fridge and oven—that's not the experience we want you to have. We're taking your comments seriously and will address these maintenance concerns right away. Thanks for staying with us! We really appreciate you noting the location convenience and supply stock! We'll work on improving our cleaning standards to ensure everything is in top shape for future guests. Your feedback helps us do better, and we'd love the opportunity to make things right if you visit again.
宿泊者限定の口コミ

8/10 (良い)

Lindsey S.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Family friendly, location
2025 年 10 月に 5 泊滞在
宿泊者限定の口コミ

8/10 (良い)

Lynn P.

良かった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ
We had everything we needed. We were informed on our way that the hot tub didn’t work and offered a different chalet in which we declined. We didn’t have time for the hot tub anyway so not a big deal. Maintenance was awesome!!!! The refrigerator had an issue when we got there but maintenance came right over explained all of it and took care of it. The oven didn’t heat up as it should have but was fixed the next morning. These seem like big issues but honestly we were out and about every day all day so were not a big deal for us. Bedrooms were large. The only issue we had was the side bedroom with bunk room attached. It was right next to the unit next to us and you could hear everything. We had two kids in the bunk room and one night they had difficulty falling asleep. Luckily for us, they were only there two nights. Overall, had a pretty good stay.
2026 年 3 月に 6 泊滞在
宿泊者限定の口コミ

10/10 (非常に良い)

Rebekah M.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Great condo

This was a wonderful place to stay! Great kitchen, comfortable living room with lots of seating. Roomy bathrooms and comfortable beds.
2023 年 10 月に 2 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 10 月 18 日)
We are happy to hear you had a great time. Keep us in mind for next time!
宿泊者限定の口コミ

10/10 (非常に良い)

Tina P.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Family Get Away

Plenty of room! Great location to everything.
2021 年 8 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2021 年 8 月 23 日)
Thank you very much for your response! Please call us when you are ready to come back. It would be our pleasure to assist you in finding the right cabin for you again. Sincerely, Eden Crest Vacation Rentals
宿泊者限定の口コミ

10/10 (非常に良い)

Chad C.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Nice room with plenty space for a large family.

Our family was very satisfied with this property.
2022 年 7 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2022 年 8 月 30 日)
Thank you for taking the time to share your guest experience. Our staff strive hard to make all of our guests' vacation experiences a great one. We look forward to welcoming you in the future.
宿泊者限定の口コミ

10/10 (非常に良い)

william w.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Excellent property, enjoyed our stay

The property was nice and very close to everything that we wanted to do. It was also nice that Eden Crest gave us a free ticket to do many places. Check in and out was super easy.
2022 年 3 月に 5 泊滞在
VrboOwnerからの返信 (投稿日 : 2022 年 9 月 27 日)
Thank you so much for taking the time to send a review regarding your stay. These reviews are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Our desire is to try and provide all our guests with a wonderful vacation experience. We hope to see you again very soon!
宿泊者限定の口コミ

10/10 (非常に良い)

JEFFREY G.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Fall family gathering

Excellent property well equipped! Clean and great location! Woukd stay again!!!
2022 年 10 月に 1 泊滞在
VrboOwnerからの返信 (投稿日 : 2022 年 11 月 3 日)
We are so glad to hear that you enjoyed your stay with us. Our staff strives hard to make our guests’ vacation experience the best that it can be. We always love to hear such great positive feedback. We look forward to having you come stay with us again.
宿泊者限定の口コミ

8/10 (良い)

Lisa S.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Excellent location, large space

This condo was perfect for what we needed. 3 minutes from Dollywood, tucked away from the hustle of pigeon forge but close enough to experience everything. The showers had
2024 年 11 月に 3 泊滞在
宿泊者限定の口コミ

10/10 (非常に良い)

Tracy F.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
We came to Tennessee with my family and my son's family and his dog. I brought my two very small dogs and everybody loved this place. I was afraid that because they accepted pets that it would smell like urine but it did not. They have taken very good care of the property. I rented a cage for the dog so I didn't have to drive with mine and it was there when I arrived at the condo. I also rented a pack and play and it was there at the condo when I arrived.
Hot tub on patio
View from the parking lot at the bottom of the driveway.
Master bedroom with a very comfortable bed.
Bunk bed room.
2025 年 10 月に 4 泊滞在
宿泊者限定の口コミ

10/10 (非常に良い)

Esmeralda O.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Nice

Everything was very clean
2022 年 6 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2022 年 8 月 4 日)
Esmeralda, thank you staying with us at Eden Crest Vacation Rentals. We are so happy you enjoyed the condo and the resort. We look forward to see you again in the future!
パートナーサイトからの口コミ

10/10 (非常に良い)

Jim F.

Fantastic weekend

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Great accommodations for groups of all sizes, conveniently located,well kept,stocked and excellent guest relations.
VrboOwnerからの返信 (投稿日 : 2020 年 4 月 2 日)
Thank you for taking the time to share your comments. These reviews are very important to us as they advise us on where we excel and where we may improve. We appreciate you taking the time out of your busy day to share your comments. Our team strives to provide each guest with an exceptional escape to paradise! We look forward to seeing you again soon.
宿泊者限定の口コミ

8/10 (良い)

Janice M.

良かった点 : 清潔度、コミュニケーション、ロケーション

Condo for family-awesome!

There was plenty beds and bath towels. It was very clean and had 3 full bathrooms which was very nice. Mattress in all the beds that we used-needs replaced soon. Location was great and kitchen was well equipped. Washer and dryer was a plus.
2022 年 6 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2022 年 9 月 5 日)
Thank you for taking the time to leave us a review, I will send these issues over to the owner to address, thank you for letting us know.
宿泊者限定の口コミ

10/10 (非常に良い)

Kathryn C.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Beautiful!

This condo was very clean and well kept! It was also the perfect location for if you want to go to Dollywood as the exit is right across the street! The only negative is that you can hear your neighbors but that is to be expected when staying in a public space. Overall great experience!
2023 年 11 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 12 月 8 日)
We are happy to hear you enjoyed your stay. Hope to see you all again soon!
宿泊者限定の口コミ

8/10 (良い)

Beverly T.

良かった点 : チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Eden crest

Good property. Not clean - mold in toilets, dirty floors. 11 people 5 nights, 2 extra rolls TP; 2 pods foe dishwasher. Grass not cut , pool not open ( they did open early). Had to call police because management no help
2025 年 5 月に 5 泊滞在
宿泊者限定の口コミ

10/10 (非常に良い)

Candice M.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Big Family Weekend

We came up for 4 days with our family, our in-laws, and our small dogs. 6 adults and 2 kids. The condo had plenty of space for every one. There were grassy areas to walk the dogs. Plenty of parking. Could hear the neighbors but not excessively. It is almost right across from Dollywood and very convenient to the Island. We will definitely stay there again.
2022 年 11 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2022 年 12 月 7 日)
Thank you for taking the time to leave us a review. We are happy to hear you enjoyed your stay with us. Hope to see you again soon for your next getaway!!!
パートナーサイトからの口コミ

6/10 (普通)

Tara J.

Kidfest visit

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was more than happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Linens were provided for the beds, we just didn't know where they were until all 25 kids were IN bed and some sleeping on top of covers. Disappointed that the pool was closed.
VrboOwnerからの返信 (投稿日 : 2020 年 6 月 22 日)
Thank you for your recent stay at Eden Crest. We are terribly sorry to hear about the problems you encountered during this stay and have shared your feedback with our management team. Please know we will work hard to correct the issues you have brought to our attention. We will always strive to provide our guests with a great vacation experience and continue to make improvements whenever we fall short of that goal. We hope to see you again soon !
宿泊者限定の口コミ

6/10 (普通)

Steven T.

良かった点 : チェックイン、コミュニケーション

Weekend Vacation

The location and check in process is very good. In the rooms you can hear everything being said above and beside from the neighbors plus when above would walk around. Headboard to one bed was not connected and flooring needs deep cleaned. Cable tv in one room was not working.
2022 年 12 月に 2 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 1 月 30 日)
Thank you for taking the time to leave a review. We hate to see you did not enjoy the condo due to neighbors.
宿泊者限定の口コミ

8/10 (良い)

Jacquelyn H.

良かった点 : 清潔度、チェックイン、ロケーション、掲載情報の正確さ
気になった点 : コミュニケーション

Nice getaway for family gathering

Good location and was very clean. No can opener. Single level was nice to be able to visit. TV was definitely not smart. We wanted to watch Netflix during resting/snack time, but were unable to due to the tv having no option to log in to any streaming service. Could have used a couple more towels. Was difficult to reach the host. Other than that, we enjoyed it.
2022 年 4 月に 2 泊滞在
VrboOwnerからの返信 (投稿日 : 2022 年 9 月 27 日)
We are so glad that you enjoyed your recent visit! We deeply appreciate the time you took to send your observations as constructive feedback is a gift that we never take for granted. It is the only way to grow and improve and that is an important focus of ours. Your feedback is greatly appreciated and will certainly use this as an opportunity to better improve our product and ensure all deficiencies highlighted are looked at. We really hope to have the opportunity to welcome you in the future.
アーカイブ済みの口コミ

2/10 (非常に不満)

Melissa L.

Disgusting

Rating Details: The property manager was very unhelpful. The vacation rental was very dirty. I was somewhat unhappy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Had cockroaches, dirty carpets and floors! A motel 6 is nicer! Wouldn't do anything to remedy situation!
2016 年 10 月に 2 泊滞在
VrboOwnerからの返信 (投稿日 : 2020 年 4 月 2 日)
Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!
宿泊者限定の口コミ

4/10 (不満)

Marna R.

良かった点 : チェックイン、コミュニケーション、ロケーション

Family made it good

There is not enough parking for all the condos. The master bed was broken (reported). The dishwasher racks were both broken. The guests upstairs were so noisy with kids running, yelling, and scraping chairs across the floor into the night, it made it unpleasant and annoying. Property management was told about damages and apologized, and sent someone to look at them, but did not do anything while we were there.
2023 年 11 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 12 月 14 日)
Thank you for taking the time to leave a review we hate to see they were some broken items in the unit. We hate to hear they was not fixed during your stay and get it addressed accordingly.
宿泊者限定の口コミ

10/10 (非常に良い)

Staci C.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Great for a big group

We had the max number of people who could fit in the condo and we had plenty of space! The layout is great for each smaller family having a private space and even their own bathroom! We stayed here because we had plans to go to Dollywood- it’s super close! There is a steep hill to drive up but the accessibility is just fine for people who have injuries or knee issues. We had a few people with various mobility issues and they were able to get in and out of the condo just fine. Be aware that you will hear noise through the walls especially in the bedroom with the bunk beds. You will also hear the people walking upstairs. We knew this before we stayed having read the reviews. So, it wasn’t a surprise. If you have a noisemaker it should help. I do sleep with one and it worked okay for me. There is a gas station and fast food option fairly close, but really the shopping areas aren’t far. It was a great place for our family!
2023 年 6 月に 2 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 7 月 12 日)
Thank you for taking the time to leave a review. We are pleased to see you enjoyed your stay. Hope to see you again soon!
宿泊者限定の口コミ

10/10 (非常に良い)

Tabitha B.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Perfect place close to town

Perfect place in town but just off the main strip. Easy to get to. Not bad of a road, a little curvy but wide enough for 2 cars. Building 13 is up a steep drive though. Not ideal but doable. The inside is very spacious. Plenty of sleeping areas for a party of 12. The bunks don’t have ladders so it’s a little more challenging to climb the end of bed. The top bunks are right on the ceiling literally and there’s only 1 vent in that room and no door to close it off. Even though the vent is in the ceiling, heat rises and the kids couldn’t sleep up there. Too small of a garbage can outside for a big group. We had it overflowing several times and had to take some to the dumpster (but didn’t realize we could call manager to have it done). The pool was too cool to use due to the temperatures. The hot tub was just outside the front door and when you got in it , it would overflow onto the porch and seep under the door. We had a mess several times.
2022 年 9 月に 8 泊滞在
VrboOwnerからの返信 (投稿日 : 2022 年 10 月 7 日)
Thank you for taking the time to leave a review. We hate to see you had a few issues with the unit. I will have the issues looked into and get addressed. Hope to see you again soon.
宿泊者限定の口コミ

6/10 (普通)

Cindy B.

良かった点 : 清潔度、チェックイン、ロケーション
気になった点 : コミュニケーション、掲載情報の正確さ

Our Family Vacation

The check-in process went really smooth. We were able to get in right away. The condo was very clean and nice. This condo was advertised with a pool. The pool was not available the whole time we were there. It was very cloudy and we were not allowed to swim in it. The maintenance man had told us they knew about this for two weeks before our stay. We were never contacted to let us know this. My two autistic grandsons came on vacation with us, and we really looked forward to them being able to be occupied in the pool. The Internet never worked, and we were told that it came with working Internet which was not true. We could never get the Internet to work. It also advertises that there's a fire pit and also a volleyball net but that is a drive away I contacted the people that were taking care of the condo and was told they would let the owners know. The owners never contacted us. We were asking to have a refund for some of the stay because the false advertisement of the pool and the Internet. I feel we should get a discount on our trip since two of the things that were advertised were not available. Had we have known that there wasn't an available pool the whole stay, and there wasn't Internet available. We never would've chose this condo. It was very hard keeping my two grandsons occupied without the pool that was advertised. I don't think it's right that the owners never contacted us and that we never got a refund of any kind.
2023 年 8 月に 6 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 9 月 13 日)
Thank you for taking the time to leave a review we hate to see you was not completely happy with your stay. Sometimes things do break that are out of our control. We try our best to get everything taken care of.
宿泊者限定の口コミ

8/10 (良い)

Carla W.

良かった点 : 清潔度、ロケーション、掲載情報の正確さ
気になった点 : チェックイン、コミュニケーション

Good but not great

Perfect accommodations so that everyone has their own space and privacy. But lacking in some important areas. King bed was broken and very difficult to sleep in as I could easily roll out on one side. The room that was on the shared wall with the neighbors…children next door were very easily heard. We could even see the light of their room come around the edges of the adjoining room door. Also, customer service was severely lacking when calling about our check in. Check in isn’t until 4pm but we were coming into town for a wedding that began at 5pm. I called the day before to find out if I could pay extra to have the cleaners clean our unit first or even pay for an entire night and rent it a day earlier. They just told me to call when we got into town and see if it was ready. When I called at 3pm, the operator was like, “Yeah, it’s not ready and you can’t access the unit until 4pm.” I explained my phone call the day earlier and the operator could have cared less about my situation. I had to go straight to the wedding venue and get dressed in a bathroom. I just don’t see why we couldn’t have paid a little extra to have the cleaners in our unit first the next day. Or, if they knew they couldn’t let me in before 4pm, they should have just told me the day before rather than give me false hope. Later, we called to get the name of the Wi-Fi network as they had sent us a password but we didn’t know which network. Customer service had no idea which network.
2023 年 7 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 8 月 2 日)
Thank you for taking the time to leave a review wether it be good or bad it helps us grow as a company. We hate that we could not get you into the unit early sometimes it is just not possible since we cannot guarantee something like that. We hate you felt that the customer service was laking and will have it checked into.

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オーナー : Eden Crest Vacation Rentals

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言語 :

英語

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