Upon checking in we noticed it was not clean. We swept and cleaned up spiderwebs, dusted, swept baseboards, cleaned toilets, and killed bugs. Mold/mildew on bathroom ceilings, lights out in all bathrooms, one bed sink in the middle so 2 people couldn’t sleep in the same bed. IThe upstairs neighbors had kids and you could hear them running constantly. I will not recommend staying here at all. I will say, I was in constant communication with someone from the company but they could only tell me they would pass along my concerns. I’m waiting for a partial refund.
Jennie L.
2025 年 5 月に 3 泊滞在
6/10 (普通)
Robert H.
2024 年 12 月 4 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Great location, but there were challenges
We stayed over Thanksgiving weekend in unit 13F.
---The Good:
-Fantastic Location. Minutes away from Dollywood!
-Check-in and Check-out process were simple with one exception listed below.
-Staff called to validate we were able to get into the room.
-Overall cleanliness was very good.
-Overall communication with staff was great.
---The Bad:
-Separate rental agreement required before checking-in and they wanted me to email a copy of my driver's license. This is Personally identifiable information (PII) that needs higher levels of protection.
-All Beds were very uncomfortable. One bed was sagging badly from use.
---The Ugly
-Walls/floors are thin and you can hear your neighbors talking/moving around. We clearly heard the neighbors above us and they were up past 1AM.
-Main bathroom shower, the handle falls off as there is no grub screw to keep it on. The tub backed up immediately as well. This made us question if the tub was actually cleaned.
---Summary
-We most likely will not stay at this location again due to the beds and thin walls/floors. We would stay at another Eden Crest property though, if there were none of these issues.
Robert H.
2024 年 11 月に 2 泊滞在
4/10 (不満)
Addison H.
2024 年 10 月 18 日
良かった点 : チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
気になった点 : 清潔度
Not a family condo
Not a VRBO condo. This is a for-profit company listing one of its condos for rent on VRBO to make extra money. The Condo is a miss on a lot of big things and small things.
The condo was filthy when we arrived. We are a family of 6 including a 1 year old that we let crawl around while we were unloading the car. Her knees and hands were black in the 10 minutes that it took to unload. They came and cleaned a little the next day but she was always dirty after crawling here.
The room set up is tough. The are careful to say 3 bedrooms and then a bonus room with the bunk beds. of course the kids want to stay in the bunk beds. that room is directly off the kitchen and does not have a door. so when the kids go to bed in that room, you cannot use the kitchen or dining room for conversation as they are right there. the 3rd bedroom is also only accessible through the bunk room and then you can access the 3rd bathroom. it makes the rooming difficult if you were not just family and used to sharing everything already.
The HVAC is not set up properly with how it takes in air and they have a sign up saying that you cannot cool it below 74. the rooms do not have great air floor because there is no return vents in any room. 74 just feels too hot and muggy.
The water heater is not large enough for the number of people that the condo is listed for. to help with this, they have the heater turned up WAY too hot. be careful, you will burn yourself.
Water damage is apparent in
Addison H.
2024 年 10 月に 6 泊滞在
8/10 (良い)
Vouthy H.
2024 年 7 月 9 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Mr
Good for family gatherings, only complaints I have is insects such as millipedes and centipedes we saw.
Vouthy H.
2024 年 7 月に 1 泊滞在
10/10 (非常に良い)
Loyce S.
2024 年 5 月 7 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Very quiet and pleasant
They supplied everything that was needed.
Loyce S.
2024 年 5 月に 2 泊滞在
10/10 (非常に良い)
Ashlee M.
2023 年 10 月 20 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Cozy
I had unit 13F it was very spacious. Everyone enjoyed themselves my only complaint is I went to do laundry the clothes washed just fine but I went to dry the clothes the dryer didn’t work. It would only heat up but not tumble so I had to hang the clothes over kitchen table chairs. Overall I would bring my family back to this location.
Ashlee M.
2023 年 10 月に 3 泊滞在
10/10 (非常に良い)
Debra G.
2023 年 8 月 4 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Cozy 13F
Great location to Pigeon Forge and Gatlinburg!! Peaceful and private yet close to everything. Would definitely stay again.
Debra G.
2023 年 7 月に 4 泊滞在
8/10 (良い)
Jeremy R.
2023 年 7 月 24 日
良かった点 : 清潔度、ロケーション、掲載情報の正確さ
Good Location and Clean Property
Checkin was messed up since i was never sent the code. That jist took a call or two but since it was 10pm and very dark with no lights on porch it was a bumpy start. Outside checkin and poor lighting and communication the unit and location was great. We had a church group above us that rehearsed a River Dance segment around 11pm nightly it seemed and that was loud but prob normal on vacation. The last issue was poor communication on check out procedures.
J R
Jeremy R.
2023 年 7 月に 4 泊滞在
8/10 (良い)
Melissa R.
2023 年 7 月 20 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Dollywood Trip
We came to Pigeon Forge with a group of 12 and we wanted a place to all stay and be in close proximity to Dollywood! This location did not disappoint! It was so great to be basically across the street. Plenty of room for us all to fit comfortably. Easy check in process. The washing machine was not usable though due to needing a really good cleaning so that was a downside but other than that, it was great. Definitely would stay again.
Melissa R.
2023 年 7 月に 3 泊滞在
10/10 (非常に良い)
Samantha P.
2023 年 7 月 16 日
良かった点 : チェックイン、コミュニケーション、掲載情報の正確さ
気になった点 : ロケーション
Family Vacation in TN #1
This was one of the most amazing vacation experience I’ve ever had with my family. We had so much fun and enough room to sleep in without being overcrowded. I only had 3 issues. 1- when we arrived it seems that water was flooded near the hot tub area. 2- the next morning my nephew noticed the ceiling caved in and it has mold on the ceiling. 3- one guest didn’t seem to be mindful of other gussets when parking. He or she would park sideways so others couldn’t park which is a disadvantage for me. However I did call customer service and they were able to fix all of the issues we had except the inconsiderate guest who didn’t care if we had a parking spot.
Samantha P.
2023 年 7 月に 3 泊滞在
6/10 (普通)
Jennifer
2023 年 7 月 14 日
良かった点 : 施設のコンディションと設備
気になった点 : 設備とサービス、コミュニケーション
Jennifer
2023 年 7 月に 4 泊滞在
8/10 (良い)
Cindy E.
2023 年 7 月 10 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Hot water
The place is really nice we enjoyed staying except if you hear through the wall is really bad and water stood outside our door where the hot tub was in the worst thing was that we didn’t have enough hot water for the girls to take a bath after one or two people to go shower it was just cold water and we had 12 girls there so water if you need to look at but overall we had a nice day thank you
Cindy E.
2023 年 6 月に 3 泊滞在
10/10 (非常に良い)
David S.
2023 年 6 月 13 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Very nice place and clean
The first night they were putting the bunk beds back in the condo beside us after painting at 12 at night it was very noisy and hard to get kids asleep was a little frustrating
David S.
2023 年 6 月に 4 泊滞在
10/10 (非常に良い)
ANITA M.
2023 年 3 月 23 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Spring Getaway
The process was easy. The property was nice, clean, and a good location from attractions around. The only downfall was parking. We can't wait to go back.
ANITA M.
2023 年 3 月に 2 泊滞在
10/10 (非常に良い)
Alison W.
2022 年 11 月 22 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Great little getaway
We had a great time and it was close to everything!
Alison W.
2022 年 11 月に 3 泊滞在
8/10 (良い)
Jheniyah S.
2022 年 9 月 13 日
良かった点 : チェックイン、コミュニケーション、掲載情報の正確さ
First Booking with Vrbo
This was my first time using Vrbo and it was pretty easy booking with them. Overall, I did enjoy my stay here with my family. However, I wasn't aware at first when booking that they were setup like condos/apartments which wasn't a very big deal because the inside looked pretty nice. What bothered me the most though was that in two of the three bathrooms the shower liners had mold like spots on them. When I called the their help desk the lady was very nice and said she'd put the order in but no one ever came to switch them out. In the contract it said they don't refund for cleanliness because they stand by their work but they dropped the ball this time because it wasn't done the first time and then when I called they weren't switched, and it's unfair to us who stayed because we paid our money to not have everything spotless.
Jheniyah S.
2022 年 7 月に 3 泊滞在
10/10 (非常に良い)
Leana P.
2022 年 7 月 13 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Vacation
We had 7 grandchildren and their parents with us, for vacation. Everyone had a bed and it was big enough to spread out. The hot tub was a great bonus when we came in for the night and needed to soak. We also liked the location and being away from the congestion. We will stay again. And recommend it to everyone.
Leana P.
2022 年 7 月に 5 泊滞在
10/10 (非常に良い)
Sergio G.
2022 年 7 月 12 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Review
This place is so nice and it looks bigger in person. Will for sure stay here again.
Sergio G.
2022 年 7 月に 6 泊滞在
10/10 (非常に良い)
Daniel L.
2021 年 12 月 2 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Smoky mountains vacation
We arrived late in the night to our property. Check in was as easy as receiving a simple text message. Once we got in our condo- it was amazing. Bigger than expected and very nice with a Christmas tree decorated. Location is everything when traveling with younger kids and this spot was perfect. Reasonable distance to everything we had on our agenda. We will definitely be back!
Daniel L.
2021 年 11 月に 5 泊滞在
10/10 (非常に良い)
Brandi R.
2021 年 11 月 9 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Awesome Birthday Getaway!
My family and I rented a condo for two nights in celebration of a couple of our birthdays. The place was nicer than the photos look and location was perfect. We spent the day at Dollywood, a short 5 min. drive from our location and enjoyed the fireworks from our patio hot tub. We plan on coming back and staying again in the near future.
Brandi R.
2021 年 11 月に 2 泊滞在
10/10 (非常に良い)
Cathy O.
2021 年 10 月 26 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Oneil Family
We loved our stay at your property the only 2 draw backs are parking near our location was limited and filled up fast, although there was plenty parking down below but was a steep walk up to condo, and then the pool location was just horrible no one wants to get in their car and drive to the pool.. but even with that we loved it there and more than likely book again.. great experience over all , spacious condos , very clean, everyone we came in contact with was very helpful and so polite.. I would still give 5 stars even with the 2 draw backs, hope to see yall soon
Cathy O.
2021 年 7 月に 5 泊滞在
10/10 (非常に良い)
Jennifer G.
2021 年 10 月 22 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Great stay
Remember to check about the freebies with your rental. I forgot and missed out. Property is well maintained and spacious.
Jennifer G.
2021 年 10 月に 3 泊滞在
10/10 (非常に良い)
nancy a.
2021 年 10 月 10 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Fantastic
Easy to find. So clean and nice. Very convenient location. Will definitely be booking with Eden Crest for again soon
nancy a.
2021 年 10 月に 3 泊滞在
10/10 (非常に良い)
Frank G.
2021 年 10 月 7 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
FALL VACATION
Although the leaves didn't quite cooperate. The rental was fantastic. The price, cleanliness, and friendliness of the staff were as advertised. The Unit itself was great actually more than we needed. The unit could use a few upgrades, but everything worked fine. If returning to Pigeon Forge in the future, I would definitely, try to book this unit again.
Frank G.
2021 年 10 月に 3 泊滞在
8/10 (良い)
Carmesha W.
2021 年 9 月 7 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション
Family Vacation
Stayed here over holiday weekend. Overall the stay was good. We had a group of 12 adults and kids. Layout was not like pictures listed but we made it work. There were two refrigerators but only one worked. Walls are very thin so we could hear the people upstairs walking and talking all night- which was frustrating but not necessarily a deal breaker. Hosts were responsive when called. Location was great- close to the things we wanted to do. Condo was clean and organized. Would stay again.