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You are so nice family!!! Thanks you very much for everything!

Thanks a lot Malcolm! you are awasome!!! and would be so happy when you want to come back to our place in Málaga! keep in touch and talk to you soon! All the best, Simona & Ruben

Muchas gracias Robert! esperamos que os vaya genial y que nos veamos pronto por aquí! Un fuerte abrazo, Simona & Ruben

:) You are awe Norman! thanks a lot for your words, as you could realize, we always do our best for our guests! we are happy to hear all you wrote! it would be so nice to meet you soon again guys, keep in touch and remember that you have a house and friends in Málaga!!! Warmly, Simona & Ruben

Thanks a lot for your words Janet! it has been a pleasure to meet you and host you here! and we are looking forward to see you soon! All the best, S&R

Hi Wade! so nice to hear from you! we really apprecieate your words and as we talked, it was a pleasure to meet you and your family! we are sure we will meet each othe again soon! All the best from Málaga, S&R

Dear Patricia & Trish, thanks a lot for your words! It was a pleasure to meet you and host you in our apartment. We hope your time in Spain will be great and hope you will be back soon :) All the best! Simona&Rubén

Thanks a lot for your words guys, it has been a pleasure to meet you and host you here in Málaga! as we talked, it would be great to see you soon here, either in your place! Good luck and Best Wishes, Simona & Rubén

Betty, it is totally unfair for you to write this after all the attempts we have made to help you. The reality is that you left prematurely by unilateral decision without consulting other options, without proposing a solution such as canceling your reservation, which would have given us the possibility of renting the apartment during this time. It was not so, you left (you tell us that because Spain was closed and it is not like that, it has really been possible to continue with the rents until March 26) without more, without informing Vrbo, without commenting with us, just sending us a message that you were leaving and, weeks after you left, sending us a message asking us to return all the money. Even so, we have tried to help you and return part of the money from the days not enjoyed (even though it is not obligatory), logically and as we have explained to you on several occasions in the clearest and most cordial way possible, we did not believe it fair to return everything as you wanted ( including the Vrbo service costs that have not been returned to you for not having canceled and followed the usual procedure) but a large part of it, as we repeat, without being obliged to do so. Betty, I understand that you are angry about the situation but we are not to blame and therefore we do not believe that you are being fair. Even so, we will continue to do everything possible to help and surprise our guests, as we have been doing so far, thank God, anyone who reads your words, and reviews the rest of the comments that all our guests have left us, I don't think they understand so much radicalism that you show. We wish you luck in life and the best for all of you and your families. A cordial greeting. Betty, es totalmente injusto que escribas esto tras todos los intentos que hemos realizado para ayudaros. La realidad es que os fuisteis antes de tiempo por decisión unilateral sin consultar otras opciones, sin proponernos alguna solución como por ejemplo cancelar vuestra reserva, lo que nos habría dado la posibilidad de alquilar el apartamento durante este tiempo. No fue así, os marchasteis (nos dices que porque España estaba cerrada y no es así, realmente se ha podido seguir con los alquileres hasta el día 26 de marzo) sin más, sin informar a Vrbo, sin comentar nada con nosotros, simplemente enviándonos un mensaje de que os ibais y, semanas después de haberos ido, enviándonos un mensaje solicitándonos que os devolviéramos todo el dinero. Aun así, hemos tratado de ayudaros y devolveros parte del dinero de los días no disfrutados (aun no siendo obligatorio), lógicamente y como os hemos explicado en varias ocasiones de la fprma más clara y cordial posible, no creíamos justo devolveros todo como queríais (incluso los costes de servicio de Vrbo que no os han devuelto por no haber canclado y seguido el procedimiento habitual) pero si una gran parte del mismo, como repetimos, sin estar obligados a hacerlo. Betty, entiendo que estés enfadada por la situación pero nosotros no tenemos la culpa y por tanto, no creemos que estés siendo justa. Aun así, seguiremos haciendo todo lo posible por ayudar y sorprender a nuestros huéspedes, como venimos haciendo hasta ahora, gracias a Dios, cualquiera que lea tus palabras, y revise el resto de comentarios que nos han dejado todos nuestros huéspedes, no creo que entienda tanto radicalismo que muestras. Os deseamos suerte en la vida y lo mejor para todos y vuestras familias. Un cordial saludo. Simona & Ruben

Mil gracias por todo familia!!! nos ha encantado hospedaros en Málaga y nos encantará volver a hacerlo pronto! un fuerte abrazo!!!! Simona & Ruben

Muchas gracias por todo familia!!! sois geniales! esperamos volver a veros pronto por aquí!!! Thanks a lot for everything family!!! you are amazing!!! All the best, Simona & Ruben

Guys, you are awesome!!! really, polite, friendly, tiddy, good people, we are surprise of you behaviour... We love to do our best to help to our guests, so thanks a lot to notice that, we would love to meet you and host you here again, you have your home and a good friends here for ever! take car, keep save and be happy!!! :) All the best, from all Mateus Family!

Wow William, you are great guys!! thanks a lot for your words, we really pareciate them! for us, it has been so nice to meet you and host you in our apartment and it would be great to see you soon again! take care and keep save, hope that Corona will be gone soon! All our best wishes. Simona & Ruben

Mil gracias por tus palabras y por todo Alvair! habéis sido muy amables y estamos encantados de haberos podido conocer y atender! esperamos veros pronto por aquí!!! Thanks a lot for everything guys! hope to see you soon again, all the best!!! Simona & Ruben

Thanks a lot for your review and for everything Frederick! you are awe!!! as you said, Málaga and people, food... is amazing and we also are in love with them! we like to give to our guests out best tips as we would like to have when we are abroad on holidays, actually, you can taste the best meals in the best local places! :) take care and keep in touch for next time! With best wishes, Simona & Ruben

Thanks a lot Gayle!!! it has been fantastic to meet you and host you here, and would be great to see you soon again! take care and keep in touch! all the best from Málaga!!! :) Simona & Ruben

Thanks a lot Janet! it has been so nice to host you in Málaga and would be glad to meet you again soon, With best wishes, Simona & Ruben

Jeje, thanks a lot for everything Gail! you guys are fantastic and it has been so nice to host you and help you in everything! we also hope to meet you next time!!! thanks again, take care and keep in touch soon! Warmly from Málaga, Familia Mateus :)

Mil gracias José Manuel! Ha sido un verdadero placer hospedaros en nuestra casita y nos encanta saber que os gusta y pensais en volver, sin duda nos esforzamos para ello! Cuidaros mucho y estamos en contacto! Un fuerte abrazo desde Malaga! Simona & Ruben

Thanks a lot for your words!!!!

Thanks a lot Pete!!! It was a pleasure to meet and host you in our apartment and it would be so nice, to meet you again soon, good luck and all the best guys! Sincerily, Simona & Ruben

Thanks a lot for everything guys! it has been a real pleasure to meet and host you here! as well to help you in all the questions you made us :) as you could see, we always do our best for our guests! and we are so happy to see you in just one month! Best wishes to you all, Simona & Ruben

Thank you very much Lucie! It was a pleasure to meet and host you here. Hope we can meet you again soon! Here you have your home when you would like to come back! Best regards, S&R