The resort is amazing! The staff is wonderful! We will definitely be back!
Derek F.
2023 年 4 月に 7 泊滞在
10/10 (非常に良い)
Paula M.
2022 年 4 月 21 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Fun fun fun
Fantastic
Paula M.
2022 年 4 月に 7 泊滞在
10/10 (非常に良い)
Gina C.、Evergreen, CO
2018 年 1 月 14 日
Great property, wonderful family vacation!
Overall experience was awesome. We originally were booked at The Bliss but were changed to the Grand Mayan at check in, not completely sure why. We had a ground floor 2 bedroom unit for my husband, myself and two small children. The space was great, tons of room, two bathrooms and main living room and kitchen area. We looked out to the golf course.. but unfortunately there's a road in between where the shuttle trollies are constantly coming and going (not quiet, or private). After the first night of listening to the trollies we asked to switch rooms and they promptly made the adjustment to the opposite side of the building looking out over the grounds and jungle. MUCH better.
We were in building 12 which is about as far away from the main pool area and beach as possible. That is one draw back of the property, it is just so large that to get to the beach from our room was potentially a 3 or 4 min wait for the trolly, a 5 min ride and a good 8 min walk to the beach. It was OK, just a lot of wasted travel time and some complaints from the kids.
There is a lot to explore on the property, iguanas everywhere, crocodiles, flamingos and sea life of course. We also attended the Cirque de Soleil show which was wonderful. Even our 2 year old was amazed and captivated nearly the whole time.
We made our way through the restaurants which were all top notch. We really enjoyed Blue Fish, Nektar and Cafe de Lago for casual breakfast and lunch.
The pools area slightly too cool for my comfort. The first few days of our visit it was very windy and mid 70's which made swimming almost uncomfortable. But the last few days it was calmer and 82 and they felt much more refreshing.
I wish the property had hot tubs, a drinking water source in the hotel buildings (had to buy at the store and walk it back every time)... and another coffee shop (line was always extremely long).
Overall a great experience and we would return.
Gina C.
2018 年 1 月に 7 泊滞在
この口コミは 2017 年以前に投稿されており、内容は検証されていません。
10/10 (非常に良い)
Jared T.
2017 年 8 月 11 日
Awesome family vacation!
Had a great time with the family! The pools were large and it didn't feel crowded at all.
Jared T.
2017 年 7 月に 10 泊滞在
この口コミは 2017 年以前に投稿されており、内容は検証されていません。
10/10 (非常に良い)
Angela H.
2017 年 5 月 18 日
Most memorable vacation for our family!
The Mayan Palace is a fantastic destination for couples and families. This was our 2nd trip to this property, but the first time with this Manager. David was amazing at giving us insights we didn't have, even though we had stayed here before. He made sure we were well taken care of so that everything with our trip would run smoothly. He communicated clearly and quickly with me, which I appreciated as we were trying to plan our travel with a short time frame. We will definitely travel with this Manager again! The hotels of Vidanta are fantastic and this is a resort we plan to attend for many years to come!
Angela H.
この口コミは 2017 年以前に投稿されており、内容は検証されていません。
10/10 (非常に良い)
DeeDee D.
2017 年 4 月 3 日
We loved the Mayan Palace
It was very accommodating for a family vacation, easy to get around for how huge it is....good food, friendly prompt service, would go back again for sure!
DeeDee D.
2017 年 3 月に 7 泊滞在
この口コミは 2017 年以前に投稿されており、内容は検証されていません。
8/10 (良い)
Ken S.
2017 年 3 月 26 日
Grand Mayan Palace -Vidanta Riviera Maya
***THE VRBO LISTING/OWNER CONTACT*** (5 stars)
Booked this VRBO listing thru time share owner who provided all details, answered questions promptly and provided his contact phone # to talk to directly. Gave recommendations places to go grocery shopping etc Subsequent to this trip the owner also took initiative to call me to ask how the holiday was.
***ARRIVAL at CANCUN AIRPORT/SHUTTLE TRANSPORTATION to resort***
International travelers arrive at Terminal 3, once you collect your luggage exit thru the front door and locate the "Cancun Bay Excursions" shuttle van service which is contracted out by Vida. You have to pre-register for this shuttle van with Vidanta and remember to print out your confirmation. Airport is a bit overwhelming as multiple planes are arriving at same time and as you exit airport you are approached by numerous time share sales people and others that offer you transportation. Politely say "no thanks" and keep walking. Expect to wait 30+ minutes for your shuttle to transport you to the hotel or take a cab which would cost approx $75 usd.
***Vidanta Riviera Maya resort/ GRAND MAYAN PALACE*** (4.5 stars)
Check-in process 45 min.. Originally booked 2 adjoining room at for The Bliss however was upgraded to the Grand Mayan Palace. Once you have checked in, once again expect to be approached by time-share sales staff in the lobby. We booked adjoining rooms as we were travelling with our 2 adult university aged daughters. Rooms were spacious & clean. Common room in between the bedrooms was a kitchenette and living room. Very nice to have as it had a stove, fridge, plates, utensils etc. I would recommend the Grand Mayan Palace (GMP) as building is very new, clean and spacious. The GMP has approx 12 individual buildings which are all 3 stories in height along the jungled area of the resort. Our room, which was on the ground floor faced the main road of the resort. Recommend the quieter jungle side - opposite to the golf course.
***RESTAURANTS*** (4.0 -4.5 stars)
There are approx 10 restaurants at the resort Had meals at Havana Moon, Balche, Blue Fish, Del lago, Green Break & Nektar. All very good. Highly recommend the Nektar which is located next to Cirque de Soleil theatre. Saw JOYA show and would recommend!
***BEACH (1 star) &POOLS (4.5 stars)
Beach quality is poor as there are numerous rocks. Pool is beautiful. You have to go early to claim beach/pool chairs which is downside. Reserve Cabana 24 hrs advance
Ken S.
2017 年 2 月に 7 泊滞在
この口コミは 2017 年以前に投稿されており、内容は検証されていません。
10/10 (非常に良い)
2017 年 1 月 9 日
Mayan Palace - Awesome!!!!!
The Mayan Palace is without question an over the top resort! With it's impeccable beauty and natural surroundings it is one of our favorite destination resorts. Strolling over the many raised walkways throughout the resort one feels as though they are in the jungle (especially at night). It is not only fascinating, but actually romantic! The pool is perhaps the best one we have ever enjoyed as it rambles through the resort and takes up several acres. Plenty of chairs to accommodate whether one chooses the pool area or the beautiful sandy beach. Dining was excellent with many restaurant choices and exceptional cuisine...there was not a bad choice in the lot. Our group of three couples used taxis to see the sites of Tulum (Mayan ruins), beautiful town of Playa del Carmen and the smaller quaint towns in both directions of the resort.
Our particular unit was luxurious (marble and stone abound) and centrally located with easy access to all amenities. The entire staff and housekeepers were nice, friendly and most helpful. Our experience was amazing and we can't wait to go back. We certainly will choose this particular unit for our next visit! The managers David and Becky were wonderful and a delight. Everything was as promised...and more.
オーナーについて
オーナー : David Luther
My wife, Becky, and I live in Bristol, TN, on the VA border. We have 3 college age children and love to travel as a family. We have loved our visits to Mexico, and think you will too!
この宿泊施設のオーナーになった理由
This property is spectacularly beautiful, and has enough to do that you will not need to go anywhere else, unless you are adventuresome. The variety of activities available is amazing. The new venue for Cirque du Soleil's performance entitled JOYA is a major addition. The Mayan Palace is one of the most elegant and best maintained properties that we have ever visited.
この宿泊施設の特徴
Cirque du Soleil, Jack Nicholas Golf Course, incredible variety of activities and dining options. As a lockoff, it can be split into 1) a 1 bedroom suite with a separate living room & dining area, and 2) a stand alone bedroom.