コージーキャビンイエローストーンから8マイル！ ロマンチックな休暇や家族に最適！

Hi Kenzie, We always want our guests to have a wonderful stay, so we’re really sad to see this review. You reached out via email at 11 p.m. on the night you arrived, concerned about a temporary controlled burn that took place miles away up the mountain earlier that day, and asked for a refund to cut your trip short. While we completely understand being cautious about mountain air quality, the burn lasted only a few hours and the rain we had overnight cleared the air beautifully. Because you departed at 6:20 the next morning before our office opened, we unfortunately didn’t get the chance to chat or reassure you. We keep our direct phone number right on the fridge so guests can reach us 24/7 for any immediate help, but we didn't receive a call, and only had the opportunity to let you know the next morning that, because the outdoor issue had passed, we would not be able to issue a refund for the remaining nights. Your initial notes were entirely about the outdoor air, so we were surprised to read about these indoor cleanliness issues later on. Our wonderful cleaner—who takes incredible pride in keeping this cabin spotless—checked everything after you left and found the cabin in perfect shape. We love hosting here in the mountains and will always do our best to take great care of our guests. We have a long history of wonderful reviews from guests who love our cleanliness, and we will continue to pour that same love and care into our property. ~ All the best, Bill