Villa Ànecs · Family house at some steps to the beach

Dear guest, Thank you very much for your message. We are very sorry for the problem with the alarm. There isn't any instructions as it's very easy to use... just put the magnetic key close the alarm it will be disabled (no pin codes, so much easier). Anyway, we added the instructions rear the entrance door, just in case. Also, we inform guests before their arrival. On another hand, please, let us inform you that the house is cleaned by a professional company and is checked again by one member of our team and the owner in order that everything is in good order before your arrival. Also, there is no dump at this house (just environmental humidity of the Island, like each other house of Mallorca near the sea), the walls are white and without mold (no humidity). On another hand, in our opinion the owner is very friendly (just, he doesn't speak English) but he worries and take care of the house. Everytime something happened, he has solved any issue very fast. Apologize us for the problem with the alarm but we were unable to do anything more to help you. We are sorry that you don't liked the house, but it's like the pictures. Thank you, and we are very sorry for any inconvenience caused to you. Kind regards, Miguel Ángel