Last Minute Deal for Summer!

Thank you so much Marie for your nice review. We will improve our service and make our villa comfortable for all. Sincerely, Susan

Thank you for being our guest and thank you for left our house neat and clean. I appreciated that everything you've done for us. Looking forward to seeing you in near future. Best, Susan

Thank you for taking time to write us a review, it helps us to improve our service. I appreciated. I thought only the cookingware needs to buy new, I asked management to buy a whole set of cookingware as well as baking ware for your convenience. If you could let me know the fridge parts need replacement, I could buy during your stay. Sometimes appliance in vacation house cannot serve as long as at home. The fridge is 2 years old, but some shelves are broken. I have already ordered ice maker and shelves, looking for new stove now. Thank you for passing information along, I love to make our house more comfortable and enjoyable. Hope you will come and stay again and you will see our improvements. :) Best, Susan

Thank you for your review. I just come back from the house. Have fixed what I can during my two weeks stay. Purchased new pillows, new comforters and bed sheets for every beds. Also new towels for every bathroom. Cable tv was working for all rooms. I have standard service from spectrum. If you ever see tv is not working, please contact our local management staff. If it is issue with cable, they can contact customer service for you. For the garbage collection: Thursday is yard waste. Monday is regular garbage collect, when you checkin, it is Saturday, half load in the bin needs to wait coming Monday to collect. We provide grill machine for your convenience, no charge to use it if clean it after use. Guest needs a o fill up the tank for their own use, if there is left over in the tank, you can use it, otherwise you need to fill up yourself. When you email me said “fill up the tank within 1/2 hour... my local management staff was confused. I have to pay for it to calm you down” Wish you could be polite when asking for help. Especially for something is not a part of their job. Thanks. Susan

Dear Delaware Family, We are sorry to hear that you had a negative experience during your stay at our vacation house. We take all feedback seriously and are committed to addressing any issues that arise to ensure our guests have an enjoyable stay. Regarding the kitchen drawer, we understand your frustration, but we must mention that it was in good condition before your stay. Your group needs to be responsible to fix it. As it was damaged badly during your stay. We believe it is our responsibility to maintain the vacation house in good condition for all future guests. As for the bugs you mentioned, We would like to clarify that we have regular pest control measures in place, but it's also important for guests to keep doors closed and food and drinks covered to avoid attracting bugs. I wish all guests will maintain the good habits to keep bugs away. As you mentioned, once we found out the washer machine is not working, we have immediately purchased a new washer and try to install asap, our service is in timely fashion. Only thing is the PVC pipe cracks delayed the installation. We have to hire a handyman to fix the pipe and then install the new washer the next day. This is unexpected and we have tried our best. We understand your frustration and disappointment, but we would like to emphasize that we strive to provide our guests with the best possible experience. We take all reviews seriously, but we also believe that it's important to maintain a respectful and professional tone. We recently upgraded our internet and cable services to improve the overall guest experience. We welcome all guests who can enjoy the vacation house responsibly. We hope you will stay elsewhere with a better experience in the future. Sincerely, Susan

Thank you for taking time to write us a review. It helps us to further improve our service. The pool heat is optional and only for winter months, therefore we cannot include it to the rent. The pool heat will heat the pool to 88 degree which is suggested by pool technician. We have improved the bed issue with all new mattresses pads. The bbq was for guest’s convenience and requires to clean after use. Since a lot of guests were in hurry to checkout and forgot to clean it and causing too many complaints for new guest, we are now providing the grill rental company information. You will have clean grill and full tank for your stay and don’t have to clean before check out. Hope this helps. The leather cough comes apart because you used the sofa-bed and did not put them back well. Management fixed it. Only thing I don’t appreciated is when I received this message from management report after your stay: “guest left early unfortunately they left 5 loads of laundry…” I wish you can be more considerate as Wash too many loads of laundry will impact the checkin for next guest. Thanks. Susan

Thank you for your review. We really value our guest’s comments and really putting in effort to improve our service. Can you please let me know which room’s mattresses need to be replaced? Also when you say the house is not clean, can you please give me some details? This will allow us to work with management to sort things out. My family goes to the house at least once per year. We buy new bed sheets and pillows for every bed every year. We also bought new towels for every bathroom, new cookware and dishes for the kitchen too. We are trying our best to make our guests feel as comfortable as can be, while also keeping in mind our available budget.

Thank you for your feedback Judy, we are sorry that our home is not up to your standard. We have made notes of your concern for future improvement as we strive to make it a comfortable stay for all of our guests. We will be speaking with our cleaning staff to be sure that, in the future, our home is spotless, even for crawling babies! I reviewed all 58 text messages you sent me during your 7 nights's stay, you asked to buy memory tops, to heat pool for you from early morning until middle night, and also asked if you don't utilize the pool during the day while you were in the park, you want refund for those hours, etc. I wish you could understand to heat the whole pool to 90 degree in winter time will take many hours... It can't be turn on and off too frequently. Actually the guest after your stayed in the same villa wrote me an email to thank me for letting them staying the most comfortable and enjoyable home and also said the pool is steam hot and need to adjust to lower the temperature. 99% of our guest received their refund within 7 days, your refund took longer (11 days), the reason behind is our local management wanted to charge you a couple of call out fees because you call them about 3+ times a day, even after midnight to come over to take look some non emergency issues. I tried so hard to convince him take off the charges and ask him to understand even you have attitude, you are our guest, we have to provide our quality service. Thank you again for taking time to write us review. Hope you feel better now.😄 Susan

Thank you for your great review, our intention is make it comfortable for all. Susan

Dear Mark, Thank you for your great review, our intention is to make this vacation home comfortable for all. Thank you for your business, Susan

Thank you for your great review, it is my pleasure to work with nice guest like you. You are welcomed to come and stay any time, Susan

Dear Amie, Thanks for the nice review. Our intention is to create an atmosphere that’s comfortable to all. Yours Truly, Susan

Dear Tom, Thank you for your great review. Our intention is to keep this property in the best possible condition so that our family or anyone that uses it can enjoy it. Truly yours, Susan