Our family has visited the Fl Keys annually for 15 years and we have never had any issues with rental homes. We rented this house as a last-minute reservation since it hadn't been rented for the month of June and was given a reduced rate since we weren't renting it for a full 28 days. We have the email correspondences of this agreement. After reviewing the Monroe county guidelines, we discovered that rentals should last at least 28 days; therefore, the house was knowingly rented to us against county ordinance, just so they could have rental income for June. We feel like the security deposit that was more than normal was wrongfully withheld to makeup the difference for the “discount” given at the time of booking. In addition to this house being unlawfully rented, we were accused of wildly false allegations both during and after our stay. Upon arrival, we called the property manager because there was a closet door part laying on one of the beds. He said he attempted to repair the door and had left the piece. We were accused of breaking this door when the property manager was fully aware of this damage before we entered the property; yet you want to charge us for it. Later in our stay, the same property manager handled himself inappropriately when he falsely accused us of having more guests. He later realized the accusation was false and apologized for how he conducted himself. The pool was cloudy, stained upon arrival, and became green at the end of the month; however, the owner is charging us extra for pool service when we caused no damages. They accused us of using too much water and pursuant to the contract with the homeowner, we are entitled to review the utilities bill to deduct any overages from our deposit; we have yet received a copy. I personally cleaned the home spotless before leaving. The cleaning ladies only had to wash a few towels and sheets. We didn't take any towels and are very offended of this accusation. The property manager wasn't there to take inventory, only the cleaning staff was present. You can't hold us responsible for lost items when a third party enters the home after we left. We're extremely offended by the false claims made by the owner. We're very honest people and would never destroy or steal anything from anyone! We have repeatedly requested an itemized statement to show why the deposit wasn't refunded and there's no response. We have pictures to show how pristine we left the property at departure. Renters Beware!!