6/10 (普通)
Sean M.
2025 年 2 月 6 日
Selected for the Hot Tub, but Never Got to Use It
We enjoyed the location, it allowed us to easily drive to Alpine or Palisades each day. In addition, Tahoe City and it's restaurants were just 10 minutes away. The check-in process was no more complicated than a code for the lock box that contained the house key. Low tech, but just fine; no issues.There were many options when we rented the property, but selected this one due to the hot tub. The day we arrived the tech identified that the previous renters had left it broken. These type of things happen, but the way the repair was handled was very disappointing. We were promised it would be repaired 3 different days, but it was still broken when we checked out at the end of the week. On top of that, I had to reach out each time to learn the status/plan, there was no proactive communication around this issue. In the end we were refunded 100, but if I'd known the hot tub would not be functional I likely would have rented another property. The alternative properties were more up to date then this slightly run down condo.All in all, for a family that has rented 1 or 2 VRBO properties a year for the last decade, this was one of our poorest experiences.
Sean M.
2025 年 1 月に 7 泊滞在