If I was only rating the house, it would be a 5. It’s a lovely home, in a wonderful location and with ample space to accommodate my large family get-together. It should be noted we took very good care of the house and received back our full deposit.
As I’m rating our overall experience and not just the house, the issues we encountered unfortunately make it necessary for me to give our rental experience a 2 rating.
1. The main kitchen refrigerator (located on the 2nd floor) was unusable for our entire stay. I only learned of this when I asked about check-in procedures and was told the refrigerator was “under maintenance” and there would still be adequate refrigerator space for us. Unfortunately this was not the case since we prepared most of our meals at the house. The bar-sized refrigerator (also on the 2nd floor) provided little space, and the outdoor side-by-side refrigerator (downstairs) was partially filled with leftover food and condiments from previous occupants. Also, the freezer door only partially opened before hitting a wall, limiting its use. It’s fortunate we brought 3 coolers intended for day trips, as they instead were used for refrigeration. It did not take long for the constant shuttling of food between the 2 floors to become a major inconvenience.
When it was clear the refrigerator would not be repaired by the end of our stay, I contacted the owner twice to request a partial refund, explaining the inconvenience this problem had continued to be for us. I received no response. It apparently didn’t occur to the owner that for the daily rate he was charging, and for the good will it would have generated, one option could have been to purchase a floor model refrigerator from a big box store.
2. There were roaches in the kitchen and living room, and pantry moths flying around. We alerted the owner and his spray service arrived the next day, applying a treatment for the roaches. We were specifically told by the owner to not throw away any house spices, even though they showed visible signs of moth infestation.
3. Regarding the bedrooms, the pictures are accurate, not the written descriptions. The double bed is actually a single, and bunk room beds are single/single, and single/double.
The one issue the owner did promptly address and fully resolve was replacement of an empty grill propane tank.
Collectively the issues put a damper on what should have been a wonderful, stress-free week at this high end and high priced property.