We stayed here for the week between Christmas and New Years. We arrived on the 26th and realized the wifi did not work, which was a huge issue since my husband had to work from home starting the next day. We followed all the reboot instructions a few times with no luck and then sent an email (Sunday evening) to the management. No response by the.next day so I sent another email in the morning and called several times. I spoke with several members of the call service. At this point the critical issue was the wifi, but there were several other issues as well - the main floor a/c was not working - only the upper and lower levels, one of the bunks beds had sand in it, so had obviously not been changed, also the water filter in the fridge was overdue for a change by over 90 days. I called and got the answering service several times and left messages since wifi was a “non-emergency” and the offices were closed. I also sent a message through the property website outlining the issues. The wifi started worked after 24 hours and was intermittent the rest of the time .We never received any call, email or any acknowledgement of any kind from management.
The a/c issue was manageable during the day with temps around 74-78 if doors on both sides of house were open , but not comfortable at night for bedroom on that level.
The house is lovely and in a beautiful spot on the beach. The beds are comfortable and the kitchen is nice. The decks are wonderful and ideal for watching sunsets.
The biggest issue was the unresponsive management. If promised wifi and planning to do any remote work, wifi should be made available. A/C is also a pretty big issue when it’s warm and damp. The water filter is not a huge issue, but someone must have noticed if it’s been longer than 99 days past due for a change. Also, the sandy bed sheets are disconcerting. It really makes you wonder how many other sheets may not have been changed but don’t have sand to show for it.
I understand it’s the holiday season, but it’s completely irresponsible to not acknowledge or respond to any issues at all for an entire week!