The whaler is a very intriguing hotel. It has all the big ticket items you’d want: overlooking the ocean, a wonderful pool, access to laundry, and is a conveniently short walk from anything you’d want. However, it’s the little things that arise once you get there. For starters when we arrived and approached the front desk to check in we were greeted by an unfriendly receptionist who could not find our reservation. Although we booked and paid for our honeymoon vacation over four months ago, they could not find us in their system and even asked if we were sure we were at the right hotel. He begrudgingly took our IDs and continued to look through the system until he found it. We just got off the plane and had to wait for half an hour while this man was rudely welcoming us. Once he finally found it, he didn’t even offer an apology. Once we got to the room we found it in need of a sweeping, as well as for the counters to be wiped down. My husband did the cleaning while I unpacked and despite the minor dirtiness we both really did enjoy the room. It had a wonderful view, and plenty of space. But it was clear this room hadn’t been renovated in quite some time as the television was far too old and the Wi-Fi continued to break out. The rest of our stay at the Whaler really was wonderful though, as the amenities were perfect for us, the hotel was right on the beach, and the rest of our interactions with staff were very pleasant. Nate in particular was especially friendly, it’s a shame that our first impression was so poor from Ron’s lack of customer service skills.