We could not have imagined a more positive and rewarding experience in Merida. Our expectations of the property, the neighborhood, and the community were more than met, from the time we stepped into Casa Koala until we left for the airport at the end of our stay.Michael and Becca were the perfect hosts. We found them professional, personable, and fun to talk with. They took time to meet with us, sharing interesting information about the community and the Mexican/Yucatecan culture. Casa Koala was absolutely immaculate and maintained that way by the staff for our entire stay. The concierge services provided by Yaatza and Beto were above and beyond expectations. We can't say enough about them or the housekeeping and maintenance staff. All were professional, friendly, and responsive to our questions and requests. We especially appreciate that staff were engaging and helped us communicate in Spanish at every opportunity.Not only will we return and stay at a Burro y Flauta property, but we will also recommend them to our friends and family traveling to Mexico.Bud & Rebecca Kenyon