We are seasoned users of the 2 major Vacation Rental services (including stays throughout the US, the Canadian Maritime Provinces, Puerto Rico, and now Mexico) and would have to say this is easily one of our favorite rentals.
With the 3 King Master Bedroom/Bathroom Suites, Shana & Gordon's vacation home near Punta Sur on Isla Mujeres was the perfect fit for our group of 3 adults.
Between Shana, Jennifer the Check-In Mgr, and Alex the Property Mgr, they were very responsive to any questions or requests we had. And this was during Carnivale Soy Caribe week on Isla, so things were a bit hectic Isla-wide with the celebrations going on.
Being multi-level there are stairs involved, so you will need to take that into consideration. The kitchen is furnished with all the appliances you would need including a Gas Grill on the 3rd floor sundeck. But if you want to prepare your own food, a trip to Chedraiu would be in order.