Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We noticed small drops of blood on the sheets and thought it was strange but didn’t think more of it until more spots kept showing up each day. My husband then realized it was likely bed bugs. He pulled the sheets away to discover more blood marks on the bed shirt and other bedding. We were offered a different condo to stay in for our last night; however, we were so disgusted we booked a different accommodation. Our last 24 hours of our Hawaiian vacation were spent frantically packing up all of our belongings, dealing with maintenance and the rental manager, throwing away all of our food we had purchased for dinner and breakfast (our new accommodations didn’t have a kitchen), finding new accommodations, moving to a different hotel and getting situated there. NOT how we’d intended to spend our last day. Additionally, when we returned home we had to throw away all of our luggage and spend the time carefully laundering all of our clothes and cleaning all our other items. The rental manager said that they checked the place the next day and there were no bed bugs; however, I don’t think anyone should be staying in that unit until things are fully cleaned and replaced. We received no compensation or refund for any of the issues or costs that were incurred. The overall condition of the unit was poor compared to the other units we saw. It needed a really deep cleaning. Rather than taking the feedback, the rental manager stated that “it was the end of busy season and they all needed to be deep cleaned.” Which, again, I don’t think was the case as other unit looked to be in better condition. The overall location of the complex was great and staying on the second floor facing the ocean was a great view. I wish we had a better experience with this particular unit because we really did like the complex. I’d recommend just selecting a different unit. I wil