I usually don't write reviews but felt that this one needed a review.
We had some issues at the beginning as we didn't receive our check-in information before we arrived. After calling and emailing, we finally received the information a little after 4pm. Management advised that this was a fluke and typically didn't happen.
I would consider the property to be more of a condo than a townhome. Pictures are very deceiving. The property is on the right side of the building. If you look closely, you can see other doors to the right (we did not see these during booking).
The parking at the property is very limited, so having 2 families rent this 10 person property is difficult with 2 vehicles. Someone is going to be walking at least a block. Parking was always difficult to find. The garage is VERY tight for an SUV.
One of the downspouts was frozen over and froze onto the sidewalk, making it very slippery. One of our guests slipped and fell on their tailbone as a result. You could tell that the complex had put some salt down at some point, but it didn't happen daily.
As far as cleanliness, the bathroom tubs were not cleaned very well. I had to call them back out to clean the master tub because there was pink slime around the jets. I learned a few days later that it was also in the other restroom, but I wasn't aware of it initially. The property did respond quickly to my request to have the tub recleaned.
The description also states that you are a short walk away from the gondola. In actuality, you are about a football field away from the gondola. Again, for the winter time when you are carrying skis or snowboards, this can be a bit of a challenge in the snow in ski boots. This is just good information to know beforehand.
Lastly, is the restroom situation. It doesn't tell you, but the 3rd bathroom is a toilet located IN the kitchen. Not an ideal situation.
Definitely not a bad property, but definitely not a 4.9 star property as indicated at time of booking. I would rate this as more of a 3.5 - 4 Star property. Management was very nice and responsive through the VRBO app.