Wrong location/ incorrect description of apartment/ wrong amount of beds
Property was not the one indicated on vrbos website.. it was not located as the one on the website as well. Property was for 5 people the apartment given was enough to fit 3 people. When contacting the host, he admitted it was a diffrent location. When asking the host to correct his error I was completty ignored. It took the host 5 days to send a cot for the extra member in my family. My family member had to sleep on the floor. I contacted vrbo multiple times. Sent emails of pictures. Vrbo sent the host an official email, but the host did not get back to me until we’ll after 24 hours. He sent a cot. He did not try to rectify the situation. And neither did vrbo. Vrbo promised to email, and contact every time I hung up the phone with a agent. But never did I get a reply back with any updates as indicated.
orit f.
2023 年 5 月に 10 泊滞在
4/10 (不満)
Chanie V.
2023 年 2 月 10 日
良かった点 : チェックイン、ロケーション
気になった点 : 掲載情報の正確さ
A little dissapointed
There were a few things that made the stay a little disappointing. There was a foul smell coming from the bathroom, the pull out bed & the extra cot were stained and dirty. They need to replace ALL the mattresses, including the one for the cot & the pull out bed. The shower curtain is too small and moves around too much causing water to get out of the tub if you are not careful. On a positive note the view was nice, hey it is Israel after all, and the location was perfect. Around the corner from the Shuk, a few blocks from the Ben Yehuda, and either a quick walk or two stops on the light rail to the Old City & the Kotel