William, our host, answered questions promptly and had great communication with us before, during, and after our stay. There was plenty of space for all of us and a great large kitchen to use. I was lucky enough to meet the house cleaner and she was fabulous! She gave me tips about getting to places and things to see while we were there. Everyone we dealt with was so friendly and helpful. This is a great location and an easy walk to the tram, bus, and city center (including the castle). We had no problem gaining access to the property, and even had an extra set of keys which was handy for when we split up and went separate ways. It was spotlessly clean throughout. I would not hesitate to stay at this location again in the future. It is perfect for a group!