As we, like most, had been staying at home since March we needed to get away. However, as not comfortable going to a hotel or a resort with a lot of people I set out to choose a private home with a private pool and on the water. There were so many listings on VRBO that I had a hard time narrowing it down. My final decision was based on two very important things. #1 - the fabulous reviews Villa Genoa had (with many visitors returning year after year). #2 - Rachelle, the home owner! I was very concerned about booking during covid. What would happen to our deposit and even the final payment if covid prevented us from going? And, would the house be not only clean but sanitized? Well, I sent a message to Rachelle about these concerns. She responded immediately that she would work with us if something covid related prevented us from coming and that the house would be cleaned according to covid standards, both cleaned and sanitized. So, we decided to take a chance! And, we are VERY glad we did!!! Everything was just as described! And, although I brought my own sanitizers I certainly did not need them! Rachelle had hand sanitizer, antibacterial soap, antibacterial wipes, etc. in every room, wherever you looked. She even had sanitizer to add in if you had to wash anything. And great to know it had been added to the sheets and towels you were using! Rachelle was very responsive and checked in on us on more than one occasssion. We had no problems whatsoever, just some questions periodically and she was quick to respond. She also gives you a nice discount if you stay for 2 or more weeks which we appreciated. We did stay for 2 full weeks and absolutely did NOT want to leave! I could go on and on about the house and lanai/pool!! Everything was great just as the others stated in previous reviews. And, got email about full refund just 3 days after leaving! Thank you Rachelle for sharing your house and all of your reassurance! We will not hesitate to rent Villa Genoa in the future