My family and I were thrilled to finally go on vacation together and spend quality time with all four generations. We had a wonderful time…however, the excitement ended swiftly when my mother was severely injured due to safety hazards on this property’s patio.
Without proper safety precautions, my mom slipped and fell extremely hard while walking down the steps from the house to the pool and hot tub area. She hit her head on a metal chair and fell on the solid stone flooring, resulting in 24 stitches just centimeters from her eye and a painful broken elbow.
After spending $7,000 at the hospital in Cabo, we found out that she will need additional procedures to mend her injuries. Because of this unnecessary slip, she now requires surgery on her elbow to implant a plating device which will be in a year before she can have it removed—adding further complications to an already concerning situation.
This disregard for safety will cost my mom and family a considerable amount of time, money, and emotional distress. I don’t want to see anyone else injured while staying at this property.
VRBO explained that the owners felt bad about the injury, and they did offer us an extra day at the rental (as doctors advised it would be best if my mom did not fly) and a 50% price reduction. However, this isn’t enough. Additional measures should be put in place to prevent any future injuries.
I recommend the following preventative measures, which are all commonplace at spas and resorts that take appropriate actions to keep their guests safe:
1. Proper flooring, including skid-free and water absorbent materials
2. Handrails to grasp while walking up and down steps
3. Good lighting that turns on with motion as they use motion to turn on the air conditioning.
Overall, this property is beautiful and comfortable, but I cannot excuse the lack of safety measures. My hope is that the property owners will take the much-needed steps to prevent any future injuries.
From my family to yours, please make sure safety precautions are in place before renting.