Hale Kai Kalani - キラウェアのオーシャンビュー - 居間と主寝室のAC

Mahalo Tayler you for sharing your feedback about your recent stay with us. We sincerely apologize for the incident you experienced with the deck and the broken hammock. Safety is our top priority, and we are glad to hear that no severe injuries occurred. We want to assure you that we take your concerns seriously, and as you may remember, immediate action was taken to repair the deck on the same day as the incident. Additionally, we are currently working closely with the owner to fully replace the deck to ensure the utmost safety for our guests. We deeply regret any inconvenience caused by the lack of a replacement hammock during your stay. We made every effort to find a suitable replacement on the island, but unfortunately, we were unable to locate one in time for your stay, but it was replaced after your departure. We greatly appreciate your positive comments regarding the house and its tranquil location. It is always rewarding to know that our guests enjoyed their overall experience despite the inconveniences faced. Once again, we apologize for the inconvenience you encountered and assure you that we are committed to continuously improving our services and ensuring a pleasant stay for all our guests. Should you decide to visit us again in the future, we would be delighted to provide you with an even better experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back soon.

Mahalo Rich for your five-star review and comments. We are so happy to hear that you enjoyed the home, its location, and the beach nearby. Apologies for any dust that might have blown in after we cleaned the home for you. We would have come back to tough up if we had known. We hope to host you again soon.

Mahalo Jeff for your thoughtful and thorough review and comments. We agree this great North Shore getaway. You are right. Those photos were taken some time ago, and as you mentioned, the trees have grown. We will be sure to re-evaluate and correct the details of the listing. We apologize for the oversight. We look forward to hosting you again soon. Aloha and a hui hou.

Aloha Noah. This home has many fantastic reviews by very happy guests. We feel yours is quite harsh and possibly in retaliation because we were unable to give you a late checkout when you asked. While we cannot do anything about the dirt road, the home is on a quarterly power washing schedule to keep it fresh. Also, many of these concerns were never even raised during your time with us. You asked us for help with the door. We came right out to assist. You mentioned the lounge chairs and we had them replaced the next day, for which you expressed your appreciation. However, you never let us know about the pots or hammock or any of your other concerns while you were here. We've addressed these items, but it is a shame we were not given the opportunity while you were here.

Mahalo Brook for your review. We apologize for the smoke alarm alerts and have double checked it to ensure that does not happen again. Aloha and a hui hou.

Mahalo David for your 5-star review. I wanted apologize on the smoke alarm...low battery which has since been replaced. We also addressed the light...thank you for pointing it out. See you again on Kauai.

Mahalo William for your review and recommendation. We look forward to hosting you again soon. A hui hou!