パリッシュ・カウアイのハレ・マルヒア・アット・ポイプ・カイ - プライベートプール付き高級住宅

Mahalo for your review. We’re so glad you enjoyed the location and layout of the home—it truly has so much to offer. We sincerely apologize for the hot water issue you experienced during your stay. Our team worked to resolve it as quickly as possible, though the repair to the on-demand system was more involved than initially anticipated. We appreciate your patience and understanding and are glad we could provide compensation during your stay for the inconvenience. The issue has since been fully resolved, and everything is now operating properly. We hope to have the opportunity to welcome you back again soon.

Mahalo for your review. Happy to hear you found the home comfortable and enjoyed the convenient location near the beach, shopping, and dining. After reviewing your reservation, we did not see that the water temperature issue in the other bathrooms was reported during your stay. Our team would have been happy to assist and see if it could have been adjusted at the time. Thank you for staying with us, and we hope to have the opportunity to welcome you back again soon.

We are pleased that the guest enjoyed the home’s exceptional location, but we respectfully disagree that our team failed to properly investigate the reported pool concern. After the guest contacted us, we immediately notified the professional pool-service company that regularly maintains the home. The pool was subsequently inspected and serviced, including testing the water chemistry, checking water levels, and examining the equipment for irregularities. The technician confirmed that the pool and its equipment were functioning properly. We understand that the guest remained concerned because they did not observe water discharging from the pool ports. However, after the equipment was inspected by the qualified vendor responsible for maintaining the system and no malfunction was identified, our team had no factual basis to contradict that professional assessment. The concern was reported, referred to the appropriate specialist, physically inspected, tested, and documented. While the guest may disagree with the vendor’s conclusion, it is not accurate to suggest that our team failed to perform its due diligence.

Mahalo Lacey for your review and feedback. We love that you enjoyed the home and its location. We understand that it can be disappointing not to use the pool when the weather is colder and rainy, mostly in the winter months. Unfortunately, most private pools are not heated, but we will pass on the suggestion about heating the pool to the owner for future upgrades. For next time, let us know and we can point you in the direction of the few heated pools. We apologize, had we known that you were experiencing problems with the hot water in the home, we would have come over to investigate and resolve the issue. Next time, please give us a call, and we will do our best to make it right. Thank you for the heads up on the pans and other items. We will be sure to inspect them and replace them as necessary. We look forward to hosting you again soon. Aloha and a hui hou!

Mahalo Peter for your review. We look forward to seeing you again soon. Aloha!

Mahalo Susan for your review. We agree, this is a beautiful home. We checked the hot water heater and spa do not see any issues, nor have the last few guests reported any problems. However, we will keep an eye on things. The fountain does have a leak and we are waiting parts for a repair, but that should be soon. We are sorry we could not offer a late out. In the future, we encourage you to coordinate that when you make your reservation as it can be confirmed then. Mahalo again and we look forward to hosting you again soon. A hui hou!