I want to start my review with the positive attributes of Casa Marriott. The Sayan Beach property is absolutely stunning. The building is modern and upscale, and the property staff were incredibly friendly throughout our stay. The view from the pool and upstairs bar area is literally breathtaking. The food and massages were decent, and the location was pretty good. It's about a ten-minute walk into town.
Casa Marriott is decorated beautifully. Three bathrooms, all with en suite bathrooms. The view from the balcony is fabulous. There is great water pressure in the showers, and the housekeeper (Liz) is an absolute gem. Liz provided the most helpful information to us, as the property manager was late to our check in and nonexistent for the majority of our trip.
We had several issues with our stay. First, the beds in the main bedroom and bedroom 3 were incredibly soft and creaky. At 4:50 a.m., the bed in bedroom 3 completely broke while we were sleeping. Thank goodness my husband and I took that room, as my 70 year old parents could have been injured with the jarring movement and nails sticking out of the frame. The owner apologized for the issue, and sent someone to fix the bed that day. No one ever communicated to us when the bed would be fixed, and they entered the condo without our knowledge while we were out. We assumed the bed was fixed, but were surprised when three people arrived unannounced the next day to deliver a brand new bed while we were all getting ready. We felt like we had no privacy in the room - people kept coming in and out without any prior notice to us. We understand that issues needed to be fixed, but prior notice would have been appreciated.
Additionally, there were ants on the counter of the kitchen and dining room table. Someone came in to spray (again, unannounced), but this did not do the trick and the smell of the spray was incredibly strong. Finally, on the fourth day, someone put down ant trays (again, unannounced) and that worked. I don't know why this took so long to be fixed. Also, the fans in the bathrooms are incredibly loud, and the bathroom lighting is quite poor.
Despite my emails to the property manager and owner, we felt like there was little care or concern about the issues we were facing. This was my mother's 70th birthday trip, and the constant issues and interruptions negatively affected our stay.