プラヤブランカの中心部、ロスカラマレス。 ラグジュアリーヴィラ;プライベートプール、エアコン; Wi-Fi

Thanks for your kind words Lee - fantastic to be able to host you and your family for some winter sunshine!

Hi Sandra,

Thank you ever so much for taking the time to write such a lovely review Richard, it really makes us happy to hear that our guests have enjoyed their stay and we've met (or exceeded!) expectations. It was wonderful to host you are your family and we'd be delighted to accommodate you again in future.

Always a pleasure to host you and your lovely family Ross. Thank you for your kind words and for looking after the villa so beautifully during your stay. See you again in the spring!

Hi Darren, Many thanks for your kind words. Glad you had a lovely holiday. Best wishes, Alexis

Thank you very much for your review. It was a pleasure hosting you. Alexis

Thanks Ross. Lovely to have you stay and delighted you have become a regular return guest. Your kind words and repeat visits are very much appreciated.

Thank you so much for your lovely review - I'm glad you had a wonderful stay and and got to spend time making memories with your family at Casa Abuelo. Thanks for being a fabulous guest x

Thank you so much for taking the time to write such a glowing review, we were delighted to host you. I’m glad you had a wonderful stay and I will speak to Karen about adding a couple more sun beds.

Thank you so much for taking the time to leave a glowing review. I have passed your comments regarding the seating on to my Manager and she has arranged for replacements. It gets difficult during peak season to keep on top of everything as we've been so busy this year, but that's no excuse for standards to drop, so we very much appreciate your input. Thanks for being fabulous guests x

Many thanks for taking the time to review Casa Abuelo, and we are sorry you didn’t have the perfect stay. We planned the pool for the front (north facing) side of the villa to make the most of the space on this side and also to benefit from the cooling breeze as we find the temperatures on the island can be extremely hot, especially during the summer months. The palm trees also cast dappled shade over the pool, which we love. With regards the villa it is attached and sometimes noise does travel through the connecting wall (in both directions). However we generally find the neighbours to be courteous and any noise tends not to last late into the evening. The pool and surrounding areas were cleaned on the day that you arrived and again during your stay. However the island was subject to a spring calima (wind storm) throughout your stay and this brought with it a degree of airborne sand. This being said, I am sorry that you did not have the perfect stay and thank you once again for taking the time to write a review.

What a lovely review. Thank you so much for taking the time to write it, it really is very much appreciated. We love it when the villa meets or exceeds expectations and love being part of your happy holiday memories. Thank you for being smashing guests and we are glad you enjoyed your stay. (We will look into upgrading the single mattresses over the next few weeks as a comfortable night’s sleep is essential, especially on holiday!)

Thanks for the glowing review Neil, it really does make us happy when guests have a fantastic stay! We love the position too, it is what drew us to the villa way many years ago when our daughters were little and being in walking distance of everything was such a bonus. Now they are young adults they are even more appreciative of its proximity to town! Sorry the pool wasn't as hot as you'd have liked - it is on the electric heating in winter and spring (as opposed to solar in summer) but it is sometimes difficult to keep the temperature up high, particularly when the wind is blowing. I'm so pleased you and your family had a wonderful stay and would be delighted to host you again in the future

Thank you so much for your kind review. I am so pleased that you had a wonderful stay and thank you for allowing us to accommodate you and your family on your holiday. We can’t wait to host you again in the future!

Thank you so much for taking the time to review your stay at Casa Abuleo. We clean the pool twice a week and towels are changed weekly on stays of more than 7 nights. We are always happy though to do an extra towel change if you’d like - always just message and ask and we’d be happy to oblige. Thanks for being lovely guests and we are glad you had a lovely stay.

Hi Sue, Thank you for taking the time to review our property, and I hope you are having a lovely time on the next leg of your winter break. Sorry to hear that our home didn't meet your expectations. We are very proud of it and always want our guests to be as happy and comfortable there as we are. Feedback is incredibly helpful as we live at a distance from the property and everyone has different wishes and expectations. Therefore in line with your suggestions I have asked our managers to add toilet roll holders, towel rails and dressing gown hooks to our offering for the comfort of future guests. With regards the water, as you know we had heating engineers out on several occasions in response to your initial phone call, and on none of their visits could they find an issue, with the water always being hot on their arrival (the pool water is a totally separate system to the house water and the heater on the pool was replaced a few weeks ago). I have spoken to the guests at the villa at present and they haven't had any similar issues, and the engineers have carried out a full service which has found no problems, however I will keep a close eye on it and see if the issues reoccurs. With regards the wifi issues, whilst our provider assures us this is working, and whilst internet in Lanzarote can be hit and miss at times, this is clearly not acceptable from the point of view of our guests and I have instructed our managers to find an alternative supplier (unfortunately this is not as simple in the Canaries as it is in the UK, but we are working on it). Once again, many thanks for your review and I wish you a lovely rest of your holiday and a safe journey home. Alexis