6/10 (普通)
Roger M.、Birmingham England
2019 年 9 月 23 日
良かった点 : ロケーション
気になった点 : 清潔度、コミュニケーション、掲載情報の正確さ
Complaint about cleanliness of apartment
Copy of email sent to Domus subsequently went to speak to them
Hi called in the office today to speak to you but was closed. The apartment is ok but internally not clean or satisfactory. This is a list of our concerns.
Double Mattress so poor with springs sticking up have made it impossible to use. Kitchen equipment dirty and all had to be washed, two broken glasses in cupboard, no complete set mugs or cups some with cracks, no complete set of wine glasses, saucepans just thrown into random cupboards, filthy coffee maker with mould, cupboard doors loose and handles loose. broken shower in bathroom downstairs, broken tv control. Dirty towels left hung up in upper bathroom. No inventory in house!
We have obviously cleaned and tidied in the kitchen. We have rented several properties in and around begur and this is the poorest standard internally. Will call in to the office before we leave.
Regards
Roger Meredith
Domus refunded my cleaning money in compensation but does not detract from the fact the apartment was not in the kind of condition you expect when you pay a substantial sum for a week!
Roger M.
2019 年 8 月に 7 泊滞在
