Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We have nothing but good things to say about our rental experience!James, our property manager was a pleasure to work with, as were Byron and Hanna!James got us new beach chairs when we told him the ones in our unit were broken. We had a red eye flight out of Honolulu and Hanna made sure housekeeping knew we would be checking out late. James gave us the new door code for that day after it changed because it was our last day.Someone always answered the phone and was helpful when we called, which was really appreciated.The unit was super clean. We have stayed in the building many times before and have had issues with cockroaches in the past but there was not a single one to be found this time! Not that it bothers us too much anyways, but still it was nice to not have to deal with them!There were renovations and upgrades ongoing in the building which caused some delays at the elevators, but everyone was polite and respectful, so it was no big deal.The front desk security people were phenomenal...found us a wheelchair for my wife's mom free of charge! They helped us out with some bus tips when we were planning a lighthouse trail hike.They showed us exactly where our parking spot was for our rental car, which actually used a separate entry than the main parkade because it was the ground level parking area. Saved us from driving around the other five levels and ultimately not finding our spot! All in all I would say it was an excellent 31 days in Hawaii!!