Apt。In Lisbon 268-カンポスタクララ

Hello Susan, Thank you so much for taking the time to share your experience. We're thrilled to know that you enjoyed your stay in our apartment in the beautiful Alfama district — it's truly one of Lisbon's most authentic and charming neighborhoods. We're glad the apartment had everything you needed for a comfortable stay, and it's wonderful to hear that you enjoyed the little balcony and the view. We always hope our guests can relax and take in the unique atmosphere of the city, right from their own space. It was a pleasure hosting you, and we’d love to welcome you back anytime you're in Lisbon again. Kind regards, Nuno – TravellingToLisbon

Dear Charles, Thanks for your kind and honest review. We already checked all the details that you mentioned. Regarding the apartment, indeed it is located on the 4th floor (without elevator) but we inform previously in the add. We would love to have you again in our apartment! Kind regards, Nuno-TravelingToLisbon

Dear Stefan, Thank you for your feedback. We will verify all the points that you mentioned because the team is always ready to improve the points you have highlighted. I am glad you enjoyed the apartment! Regarding the check-in, we require the arrival details in order to schedule the check-in. If we don´t have that information previously, we have to schedule the clients that gave us the hour. Nevertheless, all our check-ins are made in person and this way we can show you everything in person. We would love to have you again with us! Kind regards, Nuno-TravelingToLisbon

I apologize again for the numerous issues you experienced during your stay. I'd like to offer a more detailed response to address your concerns: Billing Dispute: I'm extremely sorry to hear that you were charged for travel insurance you had already purchased, and then for an extra house cleaning fee. This is unacceptable and I've forwarded your feedback to our accounting team to investigate this matter further. We will do our best to resolve this issue and ensure that it doesn't happen to any future guests. Ants in the Kitchen: I apologize for the inconvenience and discomfort caused by the ants in the kitchen. I've spoken to our cleaning team and they will ensure that the apartment is thoroughly cleaned and disinfected to prevent any future infestations. Communication: I understand how frustrating it must have been to wait 24 hours or more for a response from us. I apologize for the delay and will work with our team to improve our communication response time. Housekeeping: I apologize for the inconvenience caused by the delayed housekeeping schedule. We understand how important it is to have a clean and tidy space, especially after a long day of exploring. Lighting on Stairs: I'm sorry to hear that the lighting on the stairs was not adequate. We will consider installing brighter lighting to improve safety and comfort. 5th Floor Apartment: I apologize for the difficulty of reaching the 5th floor apartment, especially with only one small fan available. We will consider providing additional fans or considering alternative arrangements for guests who may struggle with stair access. Location and View: While we're glad you enjoyed the location and view, we understand that it wasn't enough to outweigh the issues you faced during your stay. Again, we apologize for the numerous problems you experienced during your stay and appreciate your feedback. We will use this information to improve our services and ensure that future guests have a more comfortable and enjoyable experience.

Catherine, Merci pour votre suggestion. Nous ferons de notre mieux pour garder tous nos séjours comme celui-ci! Cordialement, Nuno-TravelingToLisbon

Dear Jason, Thank you for your wonderful feedback! I am glad to see that you enjoyed the renovations that we did in the unit. Hope to see you again here in Lisbon. Kind regards, Nuno-TravelingToLisbon

Lieber Antje, Vielen Dank für Ihre Bewertung. Wir werden unser Bestes tun, um alle unsere Aufenthalte wie diese zu halten! Wir werden alle von Ihnen genannten Punkte überprüfen, da das Team immer bereit ist, die von Ihnen hervorgehobenen Punkte zu verbessern. Im vergangenen Jahr haben wir die Wohnung renoviert. In diesem Fall haben wir das Sofa, das WiFi und auch den Balkon gewechselt! Das Reinigungsteam und alle Annehmlichkeiten in der Wohnung wurden geändert, um unsere Qualitätsstandards hoch zu halten! In Bezug auf die Kurtaxe ist es obligatorisch, diese Steuer für den portugiesischen Gouvernement zu zahlen, es ist nicht für das Unternehmen. Mit diesem Gedanken glaube ich, dass die aufstrebenden Gäste eine wunderbare Zeit in dieser Wohnung haben können, wenn sie die Stadt besuchen! Mit freundlichen Grüßen, Nuno-TravelingToLisbon

Lieber Ulrike, Vielen Dank für Ihre Bewertung. Wir werden unser Bestes tun, um alle unsere Aufenthalte wie diese zu halten! Wir werden alle von Ihnen genannten Punkte überprüfen, da das Team immer bereit ist, die von Ihnen hervorgehobenen Punkte zu verbessern. Im vergangenen Jahr haben wir die Wohnung renoviert. In diesem Fall haben wir das Sofa, das WiFi und auch den Balkon gewechselt! Das Reinigungsteam und alle Annehmlichkeiten in der Wohnung wurden geändert, um unsere Qualitätsstandards hoch zu halten! In Bezug auf die Kurtaxe ist es obligatorisch, diese Steuer für den portugiesischen Gouvernement zu zahlen, es ist nicht für das Unternehmen. Mit diesem Gedanken glaube ich, dass die aufstrebenden Gäste eine wunderbare Zeit in dieser Wohnung haben können, wenn sie die Stadt besuchen! Mit freundlichen Grüßen, Nuno-TravelingToLisbon

Lieber Antje, Vielen Dank für Ihr Feedback. Wir werden alle von Ihnen genannten Punkte überprüfen, da das Team immer bereit ist, die von Ihnen hervorgehobenen Punkte zu verbessern. Im vergangenen Jahr haben wir die Wohnung renoviert. In diesem Fall haben wir das Sofa, das WiFi und auch den Balkon gewechselt! Mit freundlichen Grüßen, Nuno-TravelingToLisbon

Dear Caroline, Thank you for your kind feedback with the 5 stars rating! We would love to have you with us again. Kind regards, Nuno-TravelingToLisbon

Bonjour Solène, Merci pour votre suggestion. Nous vérifierons tous les points que vous avez mentionnés car l’équipe est toujours prête à améliorer les points que vous avez mis en évidence. Cordialement, Nuno-TravelingToLisbon

Dear Lesley, Thank you for your honest and amazing feedback with the 5 stars rating! This location is perfect for the ones looking to be in a central and calm area of the city! Having the plus of the amazing view for the river/city! Kind regards, Nuno-TravelingToLisbon

Dear Alison, Thank you for your kind feedback with the 5 stars rating! This is a self catering apartment, therefore we provide the amenities for the first nights! We now have special prices for the guest who require more towels! We would love to have you with us again. Kind regards, Nuno-TravelingToLisbon

Lieber Jan, Vielen Dank für Ihre Bewertung. Wir freuen uns sehr, dass Ihnen das Gerät, die Aussicht und die Lage gefallen hat! Wir würden uns freuen, Sie wieder bei uns zu haben. Mit freundlichen Grüßen, Nuno-TravelingToLisbon

Dear Michelle, Thank you for your amazing feedback. We are glad that you enjoyed the unit and the location near the river! Looking forward to receive you in Lisbon again! Kind regards, Nuno-TravelingToLisbon

Dear Dieter, Thank you for your feedback. We will verify all the points that you mentioned because the team is always ready to improve the points you have highlighted. We recently did an update on the add and also in the apartment. However this is an old building and somethings we are not able to change. Kind regards, Nuno-TravelingToLisbon

Bonjour Celine, Merci pour votre suggestion. Nous sommes heureux que vous avez apprécié notre unité! Au plaisir de vous recevoir à Lisbonne à nouveau! Cordialement, Nuno-TravelingToLisbon