宿泊者限定の口コミ
2/10 (非常に不満)
Martim V.
2022 年 8 月 13 日
Fake pool and TERRIBLE customer service
WATCH OUT! This listing does NOT give you access to a pool as described in the VRBO.pt. Anyway the pool has been empty since Nov 2021. Seems like the condo is bankrupt.
Rita, the service manager, is has no clue about customer service. She's rude to the point that told us not to check-in only because we found the fee for being late to check-in (????) did not make sense.. and we were on time. Rita also didn't return the calls regarding the pool being empty.
Rita also advised the water was drinkable - DON'T DRINK tap water here. The water is yellow!! My kids of 2.5 and 5yo drank it and luckily nothing severe happen other than diarrhoea.
Rita then requested their lawyer to call me - Alexandra did call and while I was expecting her to help to clarify, she just attacked and laughed of my request.
The director of the company in charge of the listing while friendly and polite, was useless to find a solution - eg partial reimbursement for not offering what was on the listing. Worth saying that he never called me. I found his mobile number and called after Rita and Alexandra were useless to solution the issue.
STAY AWAY from this listing - there is better ones nearby.
2022 年 7 月に 6 泊滞在






































