豪華な17世紀のヴィラ、フィレンツェの歴史的市内中心部から6km。プールAC WiFi

Dear Camille, I'm little suprprised that you wrote that "The property could use some maintenance and upkeep"....maybe you didn't notice that last year we totaly restored one bathroom so one bathroom was new! More last year we totaly replaced all the 8 lighter in the garden with new ones. Even last year we totaly restored the water plant to be very efficent. Every year we do mantenance work here. Maybe next time you could me more specific so I can understand better.

We don't know what happened because the guest didn't speack at all about it during the holiday. Nobody before her told us something like that...so maybe she leaves some food in the bedroom and the window open so the ants came in. However we are very sure that in the villa now there isn't any ant because we deeply cleaned every bedrooms as we always do after any check-out and as all our guests found our villa clean from we began to rent it!

I’m Alessandro Berni, the owner of Villa Berni. Me and my family we manage our properties with love and I’m very sad to reply to this review but I have to do it. First of all: the person that wrote the review is not the person who did the booking process with us but a person that came at the villa. During the booking process I personally send all the informations about the villa, its location (one of our best points as you can see for all our reviews), and all the usefull informations about the location (distance of nearest bus stop, distance from the supermarket, shops and etc.). We always do the check-in personally. Only a smaller group of persons came at the check-in (the rest of persons, with the person that wrote the review included, arrived late in the night). During the check-in my brother Enrico gave all the informations about the location, shops, supermarket, bus stop and so on. The problem was that the person that wrote this review was not present at the check in but she came after and so she didn’t hear anything. During the week the weather was terrible, there were two big and very windy storms, so during the night the wind was so strong that moved some tiles on the roof. The next morning our man (who work for us and for our guest full time) came immediately and fix it. We live few metres (just 100 metres away from the villa) so we come immediately when the guest need our help! It’s wasn’t a manteinance problem but it was an impredictable problem that we fixed immediately. About the bed: one person of the group broked the bed during the night, the day after we came immediately but the bed was so broked that we can’t fix it, so we bought a new bed and we replace it the day after. About “no welcome pack of homegrown vegetables”. I’m very sad to read it: we are always generous with our guests because me and my family are happy when our guests are happy and taste our products from our vegetable garden. The problem was that the weather during the period was terrible and we can’t pick vegetables when it’s raining a lot: the vegetables don’t grown without sun….I’m sorry but we can’t control the weather. However we said it at the check in but the person that wrote the review didn’t come at the check-in. Lastly the location of our villa and the presence of my family close to the villa are two our best points, please check it and read by yourself on all the other reviews on this web site and on the www.vrbo.com web site (property ID 143299).