I am giving this rental an overall 3.5/5. We rented this place for 5 days (Monday-Saturday) to be a home base to see Austin, and the surrounding cities for our family vacation. Upon arrival, I was impressed with the cleanliness and pleasant smell of the apartment. We could definitely tell it was taken care of and had all the stuff we needed to fix meals, do laundry, relax and find rejuvenation for the week. The AC and fans were on creating a very cool and welcoming environment to get out of the Texas heat. The next morning we traveled to San Antonio and before we left, I made sure to turn off all the lights/fans and made sure the door was locked. That evening when we returned to the apartment, we found the lights and fans on in the apartment. This really concerned and scared us. I messaged the owner to see if they were by chance in the apartment or if someone else had gotten in somehow. Needless to say, it took Tobin almost 24hrs before getting back with us, letting us know that he had entered the apartment to do some maintenance work (thinking the unit was vacant) and that upon seeing our stuff he left. Now, nothing appeared to be missing and Tobin was apologetic about the incident and I do believe it was an accident. HOWEVER, it still invaded our privacy, interrupted our vacation and made us nervous and scared (until we heard back from him), that someone might enter the apartment again while we were either there or gone the next day. Therefore, First off, I would highly recommend to Tobin that in the future he gets a better messaging system where those people in his units can get a hold of him (for issues such as this) with a more timely response from him. Secondly, if you do need to enter the unit, please leave a note for the people renting the unit, so they don’t freak out (like we did) when they realize someone has been in the unit. Thirdly, maybe check your booking records to make sure the unit is indeed empty before interrupting someone’s vacation and privacy. Otherwise, the rest of our stay was indeed pleasant and enjoyable without any other issues. The rules, price and location were very straight forward, reasonable and close to markets and good restaurants (we really appreciated the recommendations in the binder). Overall, I would recommend this VRBO and hope that my suggestions help Tobin in making this a great and safe experience for many more vacationers/travelers in the future.