美しい5Bd2Baホームは、UABとレストランに歩いていく距離にあります。

Thank you for staying with us and for sharing your experience with other travelers. We are located at historic Southside that has long been a popular nightlife and entertainment urban area. My house is a historic home that has been totally renovated to today's comfortable living. We inspect our house before and after each guests check in and check out to make sure everything is in good condition for our guests. We have Home Theater power recline chairs in our living room and they were in perfect condition before you checked in. I wish you would have asked me before you moved the chair in the wrong way and got it broke. Each of these chairs cost over $1000. Your deposit of $300 cannot cover the cost of the replacement. In our house rules we state clearly not to move or alter our furniture. I would have appreciated you to respect our house rules. I hope you have a better experience in the future.

Hi Mark: I am sorry to see that you did not have good stay base on your review. I wish you would have contacted me directly during your stay for the issues you had at house and I will be happy to be there to help you. It seems you have NOT read our listing before booked it because the layout of the house, neighborhood, street parking, stairs, TV, rules, etc were all said clearly on the listing and also show it on the listing photos . We try to list it as details as we could so our guests won't get surprised but I am sorry it seems you weren't expecting it. During your stay it was unusual one day cold below freezing weather at Birmingham that we have advised guests to open the cabinet and drip the water to prepare for it. It seems you did not do that and got our bathroom water frozen that was why you did not have water at your last day. Again, I wish you would have called me and I would have been there to show you how to prepare for the below freezing cold weather in the south. I came from north that I don't have to do these because we have better insulation for the pipes at north to prepare for the freezing weather at all year. However, for south, it is not the case because we don't get below freezing all winter, maybe only for one day in a year just like the day you stayed. I am sorry again you happened to be at Birmingham during this unusual cold weather in the South. As for the hairs in bathtub and bugs in the bug in the pillow that I surprised, I wish you would have contacted me right away on your check in day or sent me the photos, so I would have investigated it with my housekeeper and Cook's pest control co. It is very unusual to us that we get complaining on cleanness because hired professional cleaning service and pest control company, we also have property manager to check their works to ensure our property is perfectly prepared for our coming guests. I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. If you give us a chance to earn back your trust, I will suggest you to book our other one level home instead of this one. I would be happy to make your reservation personally and see to it that you enjoy the experience that so many of our guests have grown so fond of.

Hi Kim: thank you for spending your time to review us and I am glad you had a comfortable stay at my home! I encourage my guests to call me whenever running in to any problems. Normally parking 2-3 standard size cars in front of our house has never been a issue and there are also lots parking space on our street if you have more than 2-3 cars. Our house is in the heart of city so parking on the street is very common. But we are in the quiet residential part of city so we have never gotten any issues on parking and there is always space in front of our house. Thank you for staying with us and I am looking forward to have the opportunity host you again at Birmingham.

Thank you so much for being such wonderful guests! It was my pleasure to host you, we welcome you back anytime.