2/10 (非常に不満)
Barbara E.
2026 年 1 月 23 日
良かった点 : ロケーション
気になった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ
I booked this property through VRBO for October 10–13, 2025 after months of communication with the owner.A week before check-in, I went to see the house as agreed, but the owner stopped replying when I was on my way and never showed up. The property was open, unattended, and appeared abandoned, with a large number of rubbish bags left everywhere, some torn open—likely by animals—with rotting waste spread around the property. The pool was completely green with algae, posing serious health and safety concerns, and the house was dirty and not habitable.On the day and time of check-in, the owner did not contact me. I returned to the property: despite minor improvements, it was still in awful condition and far from what was advertised.I immediately contacted VRBO to request a refund. Nearly four months later, I still have no refund and no resolution, and no alternative accommodation was offered. VRBO should have provided immediate support.Extremely disappointing experience. I do not recommend this property, and this has seriously affected my trust in VRBO.
Barbara E.
2025 年 10 月に 3 泊滞在
