★あなたが値するプライベートバケーションホームで天然温泉水に浸ります★

Hi Lea, Thanks for taking the time to leave a review. I’ll be honest—I’m a bit confused by the 8/10, especially since you even apologized for leaving it. I always work hard to give a 10/10 experience, and I’d encourage you (and anyone reading) to check out my many other 10/10 and positive reviews for a fuller picture. Wishing you all the best and thank you again for staying.

Thank you for your feedback regarding your recent stay. We are pleased you enjoyed the mineral jacuzzi, our well-equipped kitchen, and our team’s responsive communication. For our future guests reading this, we want to provide some context regarding the maintenance concerns mentioned. We pride ourselves on maintaining a high standard for our property, and we were surprised to read that the home felt "worn." We make it a point to reach out several times during every stay to ensure our guests are 100% comfortable; during this visit, no issues were reported to us. Maintenance Update: • Immediate Action: As soon as we read this review, we sent our maintenance team to the property. • The Resolution: We found that the "neglected" drawer fronts simply required tightening the handles. This was a minor adjustment that took only a few minutes to resolve. • Our Commitment: Had we been notified during our check-ins, we would have sent someone over immediately to handle this during the stay. We are dedicated to providing a 5-star experience. We hope this shows our future renters that even the smallest details are important to us and that we are incredibly proactive in addressing any concerns the moment they are brought to our attention.

I'm glad Jason enjoyed his stay. I'm also sorry he encounter some issues and chose to leave a less then perfect review instead of contacting me and allowing me an opportunity to fix them for him. You will see that aside from Jason, we have a perfect five start rating. We do provide paper towels for our guest. It just happened the last guest used them all up and more were being shipped as we speak. The heater has been repaired. It was a relay that needed to be replaced. However the heater does not impact the temperature of the water. I'm curious if Jason was able to measure the temperature of the water or is this was just an opinion he had. I know for a fact it is set at 102 because of a digital thermostat readout that cools the 160 degree water. Many people have personal preferences however we have found that based on research that 102 is the perfect temperature for most people and that is why we set the spa at a therapeutic 102. As Jason mentioned, The Springs, along with several other fantastic spas are within walking distance. However they are not a private home like we are. Most of our guest enjoy the privacy of our home, our hot water, and then will walk or drive to local spas for additional services. We find its the best of both world.